The social counter for Facebook doesn’t work properly on my website (www.feelthecar.com) as it keeps showing “0 Fans” even though now there are 47 likes on actual Facebook.
And I’m positive that I have linked to the correct Facebook page (https://www.facebook.com/feelthecar/)
Please help. Thank you.
I have the same problem, I have followed EVERYTHING they have suggested and it doesn’t work. Sometimes their suggestions work, sometimes it doesn’t. I even went through and created new app stuff for Facebook (several times over, purged the cache on every level) and it’s no dice.
Considering the amount of people who have posted about similar problems, there’s something that’s clearly not working with the plug-in on some level, whether it’s conflict with the server/host or the plug-in: it’s something the developers need to dive into further.
I should haven’t have to give the developers access to my website to tell me that everything they’ve suggested doesn’t work.
By the way, GoDaddy says it’s on the developer’s end. So that’s something right there that needs to be addressed.
Hello @thanik30 and @ChroniclesTV
I have checked your website and saw that your Facebook counter does not work as properly. Also, I noticed that you do not have the latest update of Visual Composer. -> http://screencast.com/t/4PEo5Sf0z Please try to update this plugin (latest version is 4.11) and see how it work after these changes.
For more information about Visual Composer updating, please check our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Also, you can follow the below guide for an accurate setting ->>
1) Please make sure you have the latest theme version: 6.7. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.7 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.
3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.
Also, if your problem is still there after these advices, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I will further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi, my FB counter is also off. I have the latest theme (6.7.1). I downloaded the files from my themeforest account and unzipped the social counter it says version 3.1 not 4.11. Where are the files from version 4.11 if not in the template files within themeforest?
You can see the social counter that I just downloaded today hasn’t been updated since December here: http://www.screencast.com/t/5BvdZlR3lL4
Thanks.
tenayat is correct – The latest theme has 3.1 not 4.11 bundled with it.
Hello tenayat,
I am referring to the version of Visual Composer. Now, the latest version is 4.11.2. Please try to follow the steps above and if your problem is still there with Social Counter, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.
Thank you for the message!
