Hi
I have updated to Newspaper Theme 11.3.1, but I get an error message and refuse to activate.
——–
tagDiv Cloud Library – Plugin deactivated.
This plugin is not supported by the current theme!
——–
This does not occur in 11.2.
Is there a way to solve it?
I’m having the same problem. Please have a look at the issue.
Hello,
Normal, if you delete the tagDiv Cloud Library folder, then you can reinstall it from Newspaper> plugins.
Usually, this problem appears when you overwrite the theme and you do not delete the theme and theme plugins on theme update -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, please make sure you do not have other extra plugins activated during the update, as this may interfere with the update process.
Thank you!
Hi
Thank you for your reply.
However, I did what you instructed and it didn’t improve.
I stopped all plugins, deleted all theme files and reinstalled, but the result is the same.
I need your proper help.
Thank you!
Hello,
Please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
In Newspaper version 11.3.2 dont work tagDiv Cloud Library – Plugin deactivated.
This plugin is not supported by the current theme!
Hello
@yerbol89, I saw that you tried different methods and yet the problem was not solved, so if you want we can inspect the problem, so please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– this video
Our team will take a look!
Thank you!
