I have a few issues I need help with:
1. TagDiv composer is stuck on loading, and I cannot edit any pages as a result – image
Note: I have already checked mod_substitute and followed the guide to set it to 10M
2. The main navigation menu is glitched, and I cannot access the submenu – image
3. In the theme panel > template settings > image loading – animations (LazyLoad), if I enable ‘use loading animation image’ then my site will not display the images. This is the issue that lead to all of the above issues that I am now left with, and here’s the backstory about what’s going on:
The site was working perfectly fine on Feb 18th. No additional changes were made, and when I came to look at the site again after the long weekend on Feb 22nd, I discovered the issue where the images on the site were not displaying. After a whole day of trouble shooting, and restore backups to Feb 19th and before Feb 18th, I discovered that the way to get the images to show up was to disable the loading animation in ‘3.’ (from above). Now the images, work and I am starting to discover all sorts of issues with the website (point ‘1.’ and ‘2.’ from above). I’ve checked the system status, and the only one that is not green is the mod_substitute, which I have already followed your guide and updated correctly. I’ve reinstalled the newspaper theme and am running 11.4.1. I updated wordpress and am using 5.9.1, I even tried with the previous older version and it still was not working. I am using supercache and cloudflare to the exact recommended specifications. My hosting provider is Siteground, and I have already gone into there to reset permissions. I am completely stumped with what’s going on and have accepted that the theme is not behaving normally, but at least I need to be able to go into TagDiv composer to be able to make up for the issues.
Update: I rolled back to WordPress 5.9, and it’s even worse. I cannot click on or make any changes in the theme panel, and my only option to fix this is to update to WordPress 5.9.1, which then fixes this.
Hello @trademodo!
We have a guide with some tips why our Composer is not working properly, please check: https://forum.tagdiv.com/tagdiv-composer-not-working/
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Check some other possible factors which can interfere there: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If the problems are still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello Bettina, here are the errors we are getting: https://imgur.com/a/RAtV8i3
It has to do with the uncaught syntax errors
Hello @trademodo!
Can you please provide the link where you can see this error in your console?
Thank you!
