I have two websites on Newspaper theme that I was doing a footer update on. One site saved just fine, the other site’s TagDiv composer is only saving the header area and will not save changes in other sections.
Tried editing the footer in the Home page TagDiv Composer and the Cloud Templates Footer TagDiv Composer. Both times, you only get the confirmation box saying that the header was successfully saved and no confirmation for the footer. Then going on the front end you can see that the footer changes are not saved. I tried clearing the site cache and updating the newspaper theme to 11.4.2, neither of which helped.
Has anyone run across this issue and know how to fix it?
Hello,
Please check the console when you try to save the changes made with tagDiv Composer maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Check some other possible factors which can interfere there: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Thank you!
Hello, This issue still seems to be occurring. We have turned off all of our firewalls and even basically all of out plugins at certain points to try and fix this with no luck.
Do you happen to have any recommendation for hosting an Siteground, while using Cloudflare as we can not control the setting you are speaking of in your last message? The SG Optimizer has been disabled and tested, but that has not helped the issue.
Here are the logs that we get from the consol when we try to update the footer in general, or specifically the content on the home page:
jquery.min.js?ver=3.6.0:2 POST https://www.denverlifemagazine.com/wp-json/td-composer/update_footer_template?uuid=cf9125d3-2023-0765-cc3b-64a1ad12198f 403
send @ jquery.min.js?ver=3.6.0:2
ajax @ jquery.min.js?ver=3.6.0:2
s.ajax.s.ajax @ jquery-migrate.min.js?ver=3.3.2:2
updateFooterTemplate @ js_files_for_wrapper.min.js?ver=6ea45b81e47c58269b68289d05535e19x:63
savePostHandler @ js_files_for_wrapper.min.js?ver=6ea45b81e47c58269b68289d05535e19x:75
dispatch @ jquery.min.js?ver=3.6.0:2
v.handle @ jquery.min.js?ver=3.6.0:2
jquery.min.js?ver=3.6.0:2 POST https://www.denverlifemagazine.com/wp-json/td-composer/save_post?uuid=2ffbfc35-ca03-523c-5dc8-c1731bc85110 403
Hello,
Please check if you have an option to defer render-blocking JavaScript enabled, please disable it.
If the problem is not solved after this, we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL/ cPanel/FTP and credentials
– a link to this topic to identify you
Thank you!
It appears this setting was already turned off, I am going to go ahead and send the email message now. Thank you
Hello,
I’m sorry, but I can’t find your email with the email added to your profile. Please resend the email to contact@tagdiv.com and let me know after the subject of the email to find you.
Thank you!
