Hi,
The first thing to check would be the theme requirements, system status section
– https://forum.tagdiv.com/requirements-for-newspaper/
It is imperative that the parameters mentioned in the guide are configured properly. Insufficient resources can cause many issues with the theme or the plugins, if needed ask your hosting provider to increase them as specified. Let us know if there still is a problem.
If there is no need for modifications in that matter, in some cases the solutions from these topics worked for blank pages and other composer problems, you could give them a try if possible
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
Additionally try deactivating all plugins as a quick test, leave only theme plugins active. Check if this has any effect.
Please let us know the results after trying these suggestions.
Thanks
Hello
Till the 2 last updates nothing change.
I add <IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule> in the htaccess.
I also add define ( ‘CONCATENATE_SCRIPTS’, false );
in my wp-config.
Nothing change.
I create a new page and impossible to edit it with TD.
The page turn and nothing happens.
When I click on add, I have this error:
Error at rows: 1(models) : 0(dom). The model does not match the content
The homepage seem to contain mix of VC and TD and I arrive to edit it.
But for exemple on the blocks Dernières publications parues sur VM and Bons Plans VM : fais des économies sur tes achats !
when I try to change the Border color: nothing change in the admin.
Please help.
I really need to create new pages.
I can provide FTP and admon access.
Thanks
Hi,
@Thomas We could take a look, send us an email at contact@tagdiv.com and provide admin access, FTP or cPanel if possible.
Does the issue happen for new pages as well, or only specific pages? Did you try to return to a previous page revision? Maybe some recent additions in those pages caused the problem. Returning to a previous revision could be a solution.
Please also include a link to this topic in the email.
Thanks
Hi, I’ve got the same problem as Thomas. The error message is:
“Error at rows: 1(models) : 0(dom). The model does not match the content”
I have switched off all the plugins, removed and created this page and pieces of content like 5 o 6 times and it ony happens to me when I publish the blog page (and I fix like my blog page), it automatically changes to the theme template.
I changed this page around two weeks ago and now I was trying to fix it.
Help please!
Hi,
@Mariola We could take a look, send us an email as mentioned above. Mention a page with the problem, or how we can recreate the problem in this case. The steps you are taking before the error appears will be very helpful.
Please include a link to this topic in the email.
Thanks