Hi. Why did you remove the ‘set default’ feature in cloud templates section? Again, when I select the templates in theme panel>templates section, they reset to default after some time and I have to go back and set them again. What could be the problem?
Hi,
Because the templates can now be set in the Theme panel->Template settings. For example each author can have a template now
– https://www.screencast.com/t/ccImwecc9ZFk
Or for example 404 pages – https://www.screencast.com/t/XyUBBeG4NriP
The setting was integrated with the theme panel.
As for the problem you mention, we did not encounter it, or has it been mentioned in the forum as far as I know. Do other settings in the theme panel reset as well?
Once saving in the panel, everything is saved in the database, so maybe this could be related to database problems.
Thanks
Okay. I get it now. The other settings do not reset. I will keep looking if the issue recurs and report. Last time it did was after updating to version 9.0.1 and the recent one I am not sure.
Hi @Simion. The issue recurred again. Also, someone has reported it too here https://forum.tagdiv.com/topic/error-page-404-dont-work/
I could add it on our testing list for some investigation. I for example have a 404 template set from their introduction, it has not reset in the theme panel. Could be something specific.
If you notice anything more that could be of help please mention it.
I have tried to check but could not find anything. I reset the templates again in the theme panel but they have reset again a day later. I even thought it was a caching problem and I kept deleting cache several times during the day but nothing happened. Checked today and they have reset. This is only happening to the templates set under the Template settings section. I have set them again for now.
I have the same issue with two different websites using the newest version of Newspaper.
Randomly resets the template for 404 and search template.
A theme update will be released this week, at most at the beginning of the next week. If the problem remains after you update please let us know.
The issue has not occurred for me again since I reported. But let’s see what the new update will do. Thanks, Simion.
It actually did recur. Just done a random check and the templates had reset (not sure for how long, coz they reset after latest theme update and I set them again).
The issue is under more investigation, we can’t seem to identify what is the trigger for the templates to reset.
Any other details you can provide are most welcome. Are you doing anything specific before the templates reset or it happens randomly, or after the same period of time? Could you mention what are the currently active plugins on your website?
It happens randomly, even when not using the site. I saw the templates also reset with every theme update.
Hello,
Ensure that all the theme’s requirements have been respected according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page and also, so we can check why you cannot save anything.
Thanks.
I wish I knew what was triggering this issue because it keeps recurring randomly.
Hello Epic,
Unfortunately, we know about this problem and notice that we will investigate it and we hope to fix it as soon as possible.
Thanks for your understanding!
Hello, theme panel is have a bug on 404 page template, if you make change on theme panel, the 404 page is revert back to default template, try to change 404 page again and save it. Make sure if you change anything on theme panel, before your leave theme panel section, refresh page by clicking theme panel section and check 404 page, if 404 page is revert back to default template, change them and save it again until this issue is fix by the team.
Hope this help
Actually, for me, it is not just 404 that resets, but every template in the theme panel>template settings section. The issue occurs randomly. Like it can stay days or a week or two before it occurs. Like it occurred recently when I made my previous comment. But it is good to hear the tagdiv team is following up on the issue.
Yes, the issue is the same, all of the cloud template on theme panel is revert back to default template right after I make another change and save it. You can try it. Just change all of template in theme panel with cloud template and save it, back to your dashboard, make another change in theme panel, for example, remove your adsense code from your header and save it. Refresh the page by clicking theme panel again, and check the template section, you will see all of the cloud template is revert back to theme default template.
Hello McDohl,
What did you mean through all of the cloud templates? You are referring to all the cloud template which was set up on Template Settings from here -> https://www.screencast.com/t/dNE6PIwpKi or those from Categories from here -> https://www.screencast.com/t/FWIRYwiMIVKu
Thanks for your message!
Hello
After I make test again, only author and categories template that not revert back to default template right after I make another change and save it.
404 template, archive template, attachment template, author template, search template and tag template that is revert back to default template.
Hope this help the tagdiv team to fix this issue.
Hi,
Please try the following. Make a backup before attempting. Access the cloud library files in the plugins folder, replace this file with the one provided below
– https://www.screencast.com/t/Vq7763fl
– https://www.filedropper.com/jsfilesvuethemepanelmin
Then set cloud templates if needed, check if they still reset after making this modification. Please let us know the results.
Hello
I already put the file on tagdiv cloud library in plugin folder, but the result is remain the same, theme panel is still resetting right after I make another change
404 template, archive template, attachment template, author template, search template and tag template is still have this bug.
Thanks. 🙂
Ups, I forgot to clear cache, I am sorry.
The file that you gave me is work, the 404 template, archive template, attachment template, author template, search template and tag template is not resetting right after I make change on theme panel. Nice, the template reset bug now is fix with that file. Please delete my comment above me hahaha. sorry my mistake. 🙂
Thank you very much. 🙂
Glad it works, thank you for the feedback. This fix will be implemented in the next theme update. Sorry again for the inconvenience.
