The page shows naked tag code instead of html

Posted in: Newspaper
Post count: 7

Good afternoon. The main page of our site began to display incorrectly. The columns are no longer displayed. Everything was fine for a few years and today it broke.

The page shows naked tag code instead of html. For example:

<em>[tdc_zone zone_shadow_shadow_offset_vertical="0" h_display=""][vc_row row_divider_bottom=""][vc_column width="1/3" tdc_css="eyJhbGwiOnsib3BhY2l0eSI6IjkwJSIsImRpc3BsYXkiOiIifX0="]</em>

We have a Newspace theme and tagDiv Composer Version 2.3. This is an old version (only it works stably with our plugins).

When we enter the wp-admin (administrative panel of the site) and then to the Pages section, we see that the page title no longer displays the ability to change the page using blocks (tagDiv Composer). This button is gone.

What happened? And what should we do?

Post count: 7

Addition.

It looks like the plugins (tagDiv Composer, tagDiv Newsletter, tagDiv Social Counter) have been deactivated by something.

We activated the tagDiv Composer plugin – and the site page began to display normally. It is not yet clear if there are other problems.

And the first question. How could the plugin deactivate itself?

Post count: 27744

Hello,

Did you update the theme? Did you install a new plugin? What version of the theme do you have?

Thank you!

Post count: 7

We use old version (Version 9.5). This is the most stable version and is the only one that works well with some of our old plugins. There were no problems for many years. Now there is a problem as described above.

Post count: 21065

Hello @finrising!

If a code as above is displaying in your frontend, then this means some plugins are deactivated.
It could be a plugin conflict, cache issue or something that can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
We recommend you to update the theme and plugins to the latest version in order to have access to the new features and fixes.

Thank you!

Post count: 7

We cant update plugin and theme. But ealier we hadnt problem with this plugin. It`s true that plugin are deactivated.

But I see.

Post count: 7

We can not update plugin and theme. But ealier we had not problem with this plugin. It`s true that plugin are deactivated.

But I see.

Post count: 21065

Hello @finrising!

Sorry, I do not understand. Did you solve the issue?

Thank you!

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