The problem with the template

Posted in: Newspaper
Post count: 7

Good afternoon.

When activating the plugin tagDiv Composer I see a white screen on the main page of the site – https://kyivtoday.net/. This applies only to the main page, all internal pages are open normally. Help solve this problem. Thank you!

Post count: 21065

Hello @dimakent!

Check the .htaccess file: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!

Thank you!

Post count: 7

Alas, it did not help … (

Post count: 7

Here is a link to site information – https://kyivtoday.net/676.PNG

Post count: 21065

Hello @dimakent!

If you want, we can take a look. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials

Thank you!

Post count: 7

I just sent a letter with access. Thank you!

Post count: 7

Everything is fine? Did my letter come?

Post count: 21065

Hello @dimakent!

Yes. We try to reply as soon as possible!
Please be patient!

Support Hours (GMT+2)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

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