Theme no longer working, it is complete blank including dashboard

Posted in: Newspaper
Post count: 55
Chito
#270654
Jan 9, 2019 at 9:07 am

I had the 8.7 till today and all of sudden website was showing error 505. I renamed themes and plugins folder to deactivate all the plugins and themes, after that I am able to activate other themes without any issue. I thought this may be because of older version of the theme, so I updated to 9.2 including tagdiv composer. However, issue continues. I even tried activating only newspaper and composer plugin, nothing else but no luck. What am I missing?

My website is http://kanglaonline.com/

  • This topic was modified 7 years by Chito.
Post count: 35449
Calin
#270710
Jan 9, 2019 at 11:51 am

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

You could check similar topics in the WordPress forum if the problem is still present
– https://wordpress.org/support/topic-tag/505-error/
– https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/

Also please try to deactivate all plugins that are non-theme, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

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