Hi,
I had approached you earlier as well regarding my issue. Since you (justifiably) could not offer support, I am approaching you once again with a new but related request. The concern is that my website theme (purchased from you) i not updating since the web admin is not available any more. He only had the login details with tagdiv and themeforest with which only we can keep the theme updated every now and then. Now, we are left with no option but to buy the theme again (for no fault of us). We saw that you are offering 60 per cent discount already. It is requested that considering our genuine situation, please offer a greater discount to us, so that we can re-purchase the same theme so that our website gcaffe.com can get regular theme updates. Let me know what best can be done.
Thanks/ Gee
Hello,
You do not need to buy a new license. You can try to install the theme manually, you can download the theme package from the ThemeForest -> https://forum.tagdiv.com/whats-included/ -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Do not forget to make a full backup for your website!
Thank you!
i wrongly posted the question in newspaper theme. my website has newsmag theme. my theme has 4.7 version and there is no place where i can see updates flash or icon so that i can update the theme from my dashboard.
Hi,
For Newsmag you need to download the latest package from ThemeForest, and update the theme manually https://forum.tagdiv.com/newsmag-how-to-update-the-theme/
Thank you!
That is the issue. I cannot download the latest package from themeforest since the credentials are gone with the developer who was with us. The developer is non approachable. That is why we have raised the issue – should we buy the theme again? And if yes, can we get at a heavily discounted fee!
Hello,
Then yes, you need to buy a new license, and the theme has already a discount applied https://themeforest.net/item/newsmag-news-magazine-newspaper/9512331
Thank you!
