URGENT!!!
Hi, I can not access my web after I startet with the update for the new version. hat means I cannot access the support forum either. This is the message from my page. Can you please help?
it says: There has been a critical error on this website.
Hello!
Please inform your host provider about this issue.
A similar issue is here: https://forum.tagdiv.com/topic/desktop-problems/
Thank you!
I’ve entered my page with recovery mode and it says some plug ins are not working properly. So I investigated further and tagdivcloud library couldn’t proceed to update properly. Now I have I’ve deactivated the cloud library and I can access everything but my web is quite messy since I use cloud library pre-built header, footer…
Hello!
You should update the theme and plugins too.
Please execute these steps:
1. disable TagDiv Composer & Cloud Library
2. uninstall(delete) TagDiv Composer & Cloud Library
3. install TagDiv Composer & Cloud Library
4. activate TagDiv Composer & Cloud Library
Delete all the cache and let me know the results!
Thank you!
Followed every step you wrote but still had the same issue. In the end I`ve downgraded the thenme version from 12.5 to 12.4 and now everything works just fine.
tagDiv Cloud Library
Deactivate | Resume
Access a huge collection of pre-made templates you can import on your website and customize on the frontend using the tagDiv Composer plugin.
This is the message that kept appearing before I`ve returned my newspaper theme to 12.4:
Version 2.8 | built on 25.07.2023 12:54 | By tagDiv | Visit plugin site
This plugin failed to load properly and is paused during recovery mode.
An error of type E_PARSE was caused in line 3079 of the file /home/misstoma/public_html/wp-content/plugins/td-cloud-library/includes/tdb_config.php. Error message: syntax error, unexpected ‘)’
Good morning
I encounter an error page which forbids me any action on the backoffice with the message “Error at zones: 6(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” can you please help me solve?
Second problem is that the main menu only appears on the home page then as soon as you consult the articles it no longer reappears thank you
Hello!
@MarijaZT It seems that some files were edited and saved wrongly. By deactivating and activating the theme, the files were replaced and fix the issue error.
@lubeck This issue with the error from Composer has also been discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
Make sure you use the same header on both templates and that you’ve added the row in the header zone and not the content(in your homepage).
Thank you!
