Trying to Install/Activate Newsletter Add On – Admin User Denied Access

Posted in: Newspaper
Post count: 21
kjervert
#431113
Feb 1, 2022 at 6:25 pm

I’m wondering what the potential reasons would be for an admin user to be denied access to instal/activate the Newsletter add on?

Our developer has not limited our access to activating plugins, and all our admin users are unable to activate it.

Just wondering what things could possibly be the culprit so I can look into them.

Thanks a lot!

Post count: 27744
Anamaria
#431167
Feb 2, 2022 at 7:52 am

Hello,

Please let me know if you use the theme on multisite. Also,
you can ask the host to help you install the plugin. Do you also receive an error message?

Thank you!

Post count: 21
kjervert
#431250
Feb 2, 2022 at 4:48 pm

Thanks Anamaria for your reply,

We do not use the theme on multisite. All the admins receive the same error message that “you do not have access to this page” when we click on install on the Newsletter plugin/addon. My developer was going to see if he could install the plugin manually, signed into themeforest to see if that could work with our Newspaper download, but doesn’t seem so.

If having the host or our developer install it manually is a good option, how do you acquire a download of an individual plugin?

Thanks,

Karin

Post count: 27744
Anamaria
#431311
Feb 3, 2022 at 8:26 am

Hello Karin,

You can try to install the plugin manually, and you can get the plugin from the package that you download on the ThemeForest -> https://forum.tagdiv.com/whats-included/ -> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

Thank you!

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