Hi,
I am having some troubles to Activate the license.
System Status > Registration key > Your theme is not registered! ( Activate Now )
If I click on the Activate Button I get this error message : Sorry, you are not allowed to access this page.
I was also trying to update the theme manually by uploading it using FTP but my site goes either down or I am having troubles re-activate my child theme but I cannot remember what was the error message while trying to re-active my child theme.
Can you please help me solve this issue as I assume there is an auto update when your product is successfully activated.
Thank you in advance
Hi,
Please use this guide to install or update your theme via FTP – https://forum.tagdiv.com/install-via-ftp/ Also please check these parameters and make the necessary modifications if needed – https://forum.tagdiv.com/system-status-parameters-guide/ As for the theme activation you can try the manual activation method – https://www.screencast.com/t/qvYFtRnF – https://www.screencast.com/t/OWDD1rGZF3q7
Thanks
Hi,
unfortunately updating Newspaper via FTP is pretty simple and straight forward, however, I am using child theme which stops working as soon as I remove the newspaper folder from the server and upload the new one.
Second of all, please check these two screenshots here
in order to see the System Info and that I am missing the Activation Tab for some reason.
Thank you
Hi,
The child theme does not work without a parent theme installed. This is a simple process, just delete the main theme folder from the server and upload the new one. Then activate the child theme. If the child theme is not working properly after the update, you will need to go over the code, because some elements or classes may have been subject to change. More about the theme update here – https://forum.tagdiv.com/how-to-update-the-theme-2/ I can not see the screenshots because there is no link.
Thanks
Hi,
not sure why the link isn’t there if I included in my previous message
So here your are : https://1drv.ms/f/s!AkIZ0iKtBNnXl5RlJ83w8BnElQLEnA
Just to point you to the right direction. I know how that the child theme won’t work with no activated main theme and I know how to upload files/folders via FTP. I also knew that it has to do something with my current code of my child theme because if I uploaded the default child-theme along with the new version of the Newspaper theme it looks like it works. I was just disappointed that I have to modify my child-theme after the theme update.
I haven’t had time to figure out what piece of code is causing it but I wanted to get the activation issue sorted in order to get the auto update working. I am curious if it will cause the same issue regarding the child-theme.
Can you please fix the activation issue in order for me to try to update your theme the automated way and if it will stop my child-theme from working I will try to figure out what piece of code is causing as I don’t remember exactly if it was the style sheet or the function.php where I don’t have much of the code anyway.
Thank you
Hi,
If you have tried and did not manage to activate your theme with the manual activation method – https://www.screencast.com/t/Twem262oF4N please send us an email at contact@tagdiv.com and provide admin login information, and also paste a link to this topic, so we can investigate this issue.
Thank you for understanding!
Hello,
I’ve just sent you the credentials to the email above as you required.
If you’d need FTP access, let me know please.
Thanks
Hi,
thank you for fixing my issue with the activation.
You can close it as resolved đ
Cheers
