Posted in: Newspaper
Post count: 10
Dec 26, 2019 at 4:54 pm
Hey,
I am unable to install the update for Newspaper 9. Via WordPress I get an error that the CSS file is missing and via Envato Plugin I am told: The item cannot be downloaded.
Is there a workaround?
Post count: 132
Dec 27, 2019 at 7:11 am
Install via FTP
Post count: 18283
Dec 27, 2019 at 11:41 am
Hello !
Please make sure you install the theme correctly. Follow our steps here: https://forum.tagdiv.com/install-via-wordpress/
Thank you !
Post count: 10
Dec 28, 2019 at 7:29 am
Thanks! But actually I am not able to do it via FTP either, so I am wondering why the errors appear.
Post count: 18283
Jan 3, 2020 at 1:09 pm
Hello !
Please make sure that you clear your cache. Also please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
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