I installed the theme to my website & imported default demo without content since I already had content. When I load my homepage and click “Edit with Tagdiv composer” the program goes to the screen & shows the loading icon and produces a blank screen with no website preview to edit.
I looked at all the guides and it doesn’t work for me the way it does in the videos. The screen keeps loading as blank.
Hello,
Make sure you deactivated the non-tested plugins with the theme before installing the td composer. It could be from a plugin conflict or settings: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Check the requirements here: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Below I’ll copy and paste all the settings & statuses from the system status page:
Server software i Apache
PHP Version i 7.4.32
post_max_size i 5160M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 30000
max_input_vars 70000
SUHOSIN installed false
mbstring available
GD library available
WP version i 6.0.3
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 512 MB/request
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.
When I go to my homepage and click to open the editor – the editor opens on the left side but the preview where the website should show – is blank.
Hi,
We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.
You can request a refund here: https://themeforest.net/refund_requests/new, this request will be analyzed if the terms of use of the theme have been respected.
Thank you!
