Hello,
Jitendra Rajbhar here, I have updated my website https://modernplasticsaward.com/ in the new version of your update 11.3.1 but after an update on my website lot of things got changed for example I had customized theme colors and some CSS but everything got mashed up, that is not issued cuz I have a backup of my website.
my question is do I need to update the new version of the theme? if yes so lemme know how I can do that without losing my work on the website.
here is some screenshot after update (11.3.1) : https://paste.pics/EF2YT
https://paste.pics/EF30C
here is some screenshot before update (11.3.0): https://paste.pics/EF31N
https://paste.pics/EF326
https://paste.pics/EF32G
Hi,
We would like to take a look and see what happened there, please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thanks!
I am really sorry, I can’t do that because my website is live.
is there any other way to fix it ???
Hello!
When you update the theme to 11.3.1, make sure you have the latest version of the PHP, WordPress, theme and plugins. Check in the Newspaper -> Plugins and make sure the plugins are active. If you use default templates, then please install the Standard Pack plugin.
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Hope that helps you!
Thank you!
Hello,
I’m really sorry for the late reply,
I did everything you mentioned above but still the same problem.
I think the theme (scuba pro) I used has a lot of bugs, I found another problem I’m not able to import the cloud template it is stuck in “Installing…” please check the screenshot https://paste.pics/EV99D
Hello!
I recommend you to try to use the staging plugin, so you won’t ruin your website, check also this article from here and give it a try: https://themeisle.com/blog/wordpress-staging-site/
This issue has been discussed already here: https://forum.tagdiv.com/topic/tagdiv-cloud-library-stuck-on-installing/
Thank you!
