Hello together,
I have the follwing problem. I will update from version 7 to 8. In the history it was making by a webmaster. Now I must do it by myself an that is a problem. I’m a photografer and I have only a little information about technic. So my question is: if I download and install, is it a full version, or a update version.
By the newsletter I use, I think it was an update, but it was a full version. All my costumers are delete and I must use a lot of time to fill in new.
On the page are in the moment around 150 database with over 30.000 pictures. Also we translate the menu in german. What happend if I will install the: themeforest-5489609-newspaper update.
Sorry for my bad english.
With best regards
Volker
Hi,
Updating the theme is not a hard task, we have a guide with different update methods
– https://forum.tagdiv.com/how-to-update-the-theme-2/
There have been many changes since the version you are using currently. In version 8 the tagDiv composer was introduced as the main page builder
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
This new editor can have an impact on pages created with Visual composer. It is activated by default when the theme is updated or installed. Simply deactivate it in the plugins section if there are problems and the website should display properly.
Visual composer is still provided in the theme package
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Also custom code or theme modifications you might be using with the current version, might not work properly with the latest update.
As an important note, please make a backup of the website as it is always recommended. So please try to update and let us know if there are problems. I could mention there are currently some issues in the theme latest update that happen for some users, we are working to fix them quickly and will release a new update as soon as possible.
Thank you!
Dear Simion,
thank’s for your answer. I will do the Backup today and will update tomorrow. Then I give you a note on monday.
Thank you an best regards
Volker
Dear Simion,
I do the backup and install the envato plugin. I get the info, that a update are
“Update Available”. If I click to this botton, nothing happends. Perhaps You have a idea.
If I download the new update and will upload via plugin I get a error information.
Is it the only way to go via FTP ?
Thanks a lot.
With best regards
Volker
Hi,
The Envato plugin method is not so reliable, based on user feedback. You could try either through WordPress or FTP. These should work properly, please try one of them instead of the Envato plugin update e method.
Let us know if you have problems during or after the update, mention them here and we will help you.
Remember to make a full website backup before updating, this is always recommended.
Thanks
Dear Simion,
everything is fine now. Only two probelms I have: for newsletter I use the plugin from mailster for a longer time. I cannot subscribe the nesletter by mobile (mobile phone and tablet). The same by my ecommerce plugin of Imagely.
And is it possile to switch from mobile to desctop by using a tablet?
Thanks for your help.
Hello,
In the current version, our theme has a newsletter plugin of it’s own. Please read this guide: https://forum.tagdiv.com/the-newsletter-plugin/
As for the tablet, it depends on it;s size. If it;s bigger than 767px, then it will grab the tablet version (similar to desktop) otherwise you will only see the mobile version of a site.
Our theme does not have an option to switch to the desktop version on mobile sand vice-versa.
Thanks.
