Hello, I am looking for urgent support.
My site had issues so I was advised to update the theme. I have updated the theme via the Envato plugin, but it appeared to break my site and I received a 500 error…as a result I have had to resort to deactivating the theme and using a free one instead for now as I had no idea what was causing this issue, or how to fix it.
I would appreciate it very much if you could assist me.
Thanks in advance
Hi,
In most cases 500 errors are caused by low WP-memory. As plugins are installed the memory will eventually get exhausted, most hosting providers are limiting it to 40M by default.
We recommend a value of 256M which would be decent for most websites. Check what is the value of the WP-memory in the theme system status panel. If needed increase it, or ask the hosting provider to increase it for you if possible
– https://forum.tagdiv.com/requirements-for-newspaper/
Check the other parameters mentioned in the guide as well.
How to update the theme -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Hope this will help you!
Thanks.
