Update installed "Critical Error"

Posted in: Newspaper
Post count: 77
chabotjeff
#398908
Apr 27, 2021 at 11:52 pm

Hi. I just updated to the newest version of the theme and now my website says:

There has been a critical error on your website.

Learn more about debugging in WordPress.

Can you tell me what may have happened? Need help immediately.

Post count: 27744
Anamaria
#398946
Apr 28, 2021 at 9:54 am

Hi,

Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/

Here is an article about how to fix this problem:
There has been a critical error on your website. => https://www.wpfixit.com/wordpress-error-there-has-been-a-critical-error-on-your-website/

Hope it will help you!

Thank you!

Post count: 77
chabotjeff
#399276
Apr 29, 2021 at 6:53 pm

Why are you trying to sell me a product? WP Fix It?

BTW, you can’t “roll back” the theme software because it is broken.

Post count: 21065
Bettina
#399293
Apr 29, 2021 at 8:24 pm

Hi @chabotjeff,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Post count: 77
chabotjeff
#399892
May 4, 2021 at 7:49 pm

I did email and haven’t heard back from support in 4 days. Very disappointing service.

Post count: 21065
Bettina
#399897
May 4, 2021 at 8:01 pm

Hello!

If you sent an email, then my colleagues will reply you as soon as possible.
I would like to inform you about our EASTER SUPPORT SCHEDULE, presented also in our banner: https://www.screencast.com/t/zmcHzEO9g9 and our normal schedule here: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for understanding!

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