Updating failed. Error message: The response is not a valid JSON response.

Posted in: Newspaper
Post count: 1
tsoupziggy
#371505
Oct 30, 2020 at 11:19 am

Hi there,
I have a problem, every time I try to post an article -or program it- and I have video or a link from social media’s I get this message:
Updating failed. Error message: The response is not a valid JSON response.
I have the Newspaper 10.3.7 on and the problem started when I updated on 10.3.5.

please help!!!

Post count: 18283
Vlad S
#371547
Oct 30, 2020 at 1:31 pm

Hello !

Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Viewing 2 posts - 1 through 2 (of 2 total)
The forum ‘Newspaper’ is closed to new topics and replies.