Upgrade from version 10.3.9.1 to New Version 10.4 breaks my site?

Posted in: Newspaper
Post count: 5
Styleitaliano
#397715
Apr 20, 2021 at 5:08 pm

Hi, I did the recommended update these days, all the pages of my site break (See attached image: http://walterd7.sg-host.com/wp-content/uploads/2021/04/2021-04-20-15-48-walterd7.sg-host.com_.png ),

this is the original page after the restore backup: http://walterd7.sg-host.com/.
Can someone help me?

Post count: 5
Styleitaliano
#397716
Apr 20, 2021 at 5:10 pm

I am already using a child theme, and I use wp-bakery as a visual editor.

Thanks in advance

Post count: 21065
Bettina
#397726
Apr 20, 2021 at 6:06 pm

Hello!

Please make sure your WordPress, TagDiv plugins are up to date.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the results!

Thank you!

Post count: 5
Styleitaliano
#398029
Apr 22, 2021 at 1:47 pm

Thank you for the answer,

All recommended plugins, such as tagDiv Standard Pack, are installed and active. I don’t use any cache plugins.

Is it possible to receive assistance for this problem? Where should I contact?

Post count: 21065
Bettina
#398071
Apr 22, 2021 at 4:59 pm

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

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