Hi Guys. Have been 3 months since I use the plugin and eveything was very clear and smooth. Something hapends when I edit the header of the site and put an image with a link in the right side. The Site started to show Error 500 and the admin panel works perfectly. I need an Urgent Check to review what could happen.
Thanks a lot!
Hi,
Make sure that all theme settings are as in our guide ->
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Make sure that allow_url_fopen = On;
-> https://chemicloud.com/kb/article/how-to-enable-or-disable-allow_url_fopen-in-cpanel/
-> https://www.a2hosting.com/kb/developer-corner/php/using-php.ini-directives/php-allow-url-fopen-directive
If the problem still persist please check these guides for Generally 500 errors are internal server errors – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Let me know the results!
Thank you!
Hi calin,
The site was working perfectly for about 2 months. After the error 500 appear, I made changes to review the problem. And the main problem is just one page -> https://progresohispanonews.com/noticias-principales/
I used another page as the homepage, while I fix this one.
I think that is something strange in the code generated by tagdiv and show error 500, and now is loading but the content is not working properly.
Can you check again please.
Thanks
Hi, when I checked that page these are the results -> https://i.imgur.com/emqphGv.png and some times -> https://i.imgur.com/zcR7rmj.png therefore the problem seems to more from the server then theme, maybe you are using some redirect plugins/options or you have some settings on host that can provide this problem.
If you want we can take a look, maybe we can find what is the problem. You can send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
