Video playlist help in "Romania News Pro" Theme

Posted in: Newspaper
Post count: 51

Hi trying to populate the top part (big picture) of this page. But cannot save the video settings-user ID, Channel ID, Playlist ID. However, I am able to save the bottom section- ie filter by categories. Please advise. Appreciate it. Alejandro

Post count: 18283

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 51

Hi Calin:

No luck. I’ve gone over each of the recommendations, from the server requirements with the Hosting Company for the newspaper theme to your detailed suggestions below. I finished the last suggestion this morning and so am writing to you for any other suggestions or if you can log in and check the dashboard yourself. I’ve been dealing with the saving problem for 3 months now.

Thanks,
Alejandro

On 4/7/20, 01:18, “tagDiv support” <noreply@forum.tagdiv.com> wrote:

Calin wrote:

Hi,

Unfortunately, I do not know to be a white list for this, the only way to know that is from firewall is to deactivate it, clear all cache and cdn (if you are using) and check again.
DONE

First please make sure that you are using the last version of Newspaper theme, v10.3.2 also make sure that all theme requirements are set as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/
DONE

After you’ve done all these try to set a new YouTube api key using our guide from here -> https://forum.tagdiv.com/youtube-api-key/
DONE

If there is still a problem, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
DONE

Let me know the results!
Thank you!

Post Link: https://forum.tagdiv.com/topic/problem-not-able-to-save-youtube-api-setting/#post-339584

Post count: 18283

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

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