Hi, it looks like the reason my youtube video adds is creating multiple images (sometimes 8, 10 or 12 of them each time) is because of an error I’m seeing in the code?
I made a couple test posts with video URLs entered in the Featured Video field in the sidebar, which captures the featured image, and I had mixed results. One of them saved perfectly each time, and the other would fail intermittently with an “Updating Failed red banner”.
No duplication happened when the post successfully saved the first time but, when the error occurred, the image would also duplicate intermittently. I was keeping an eye on the logs while this was happening, and this error stood out to me:
PHP Fatal error: Uncaught Error: Call to undefined function media_sideload_image() in /www/wp-content/themes/Newspaper/includes/wp_booster/td_video_support.php:197
Please advise?
Hi,
Make sure that you set the featured video as in our guide from here -> https://forum.tagdiv.com/featured-image-or-video/
Let me know if the problem is persisting using that way!
It is setup correctly, issue still happening. Can you comment on the error?
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also make sure that you are using https not http.
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
