I am also having this issue. Not only can I not save any new templates, but all my old templates appear to be broken now. Any ideas?
Hi
Please make sure that you updated the theme and the Visual Composer plugin according with our documentation: https://forum.tagdiv.com/how-to-update-the-theme-2/ – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ deactivate all others plugins just to be sure that there is no conflict between Visual Composer and one of your plugins, clear all caches and test again.
Let us know how it goes and if you still can’t manage to solve this issue please send us your login credentials via email at contact@tagdiv.com so we can have a closer look at this issue.
Thanks!
Andrei, thanks so much for your response! However, I’ve updated my theme accordingly, with your VC update instructions. Also, if you look at the VC page on Code Canyon (the official sales page), many people seem to be leaving comments these past two weeks about template save issues, as well as other issues. I believe the issue is there with WP Bakery side, but any word on when it might be fixed?
Hello cityslicker444,
Please ensure you have disabled all the active plugins, except Visual Composer and install only the plugins that come bundled with our theme and rule out the plugins in conflict. I have tested this plugin in our theme and everything work as expected.
About the comments from Visual Composer forum, we have not reports and we do not know to be an official problem with this plugin. You can check this using a default theme and see if the problem persists.
If, after these attempts, your problem is still there, please send us an email at contact@tagdiv.com with your log-in information so we can further inspect the issue. Also, please copy/paste the link of this topic so we know who you are and what the problem is.
Hope this helps!
Thank you for the message!
