web can't show content after update versions Newspaper_7.3_7.4

Posted in: Newspaper
Post count: 3
jojoeonline
#134504
Sep 20, 2016 at 11:24 am

Hi, my web can’t show content after update versions Newspaper_7.3_7.4 . http://www.jujai.com

Post count: 7909
Alin [tagDiv]
#134592
Sep 20, 2016 at 4:13 pm

Hi,

I have checked your site and it looks fine – http://screencast.com/t/GxOtHrhpUKjV
Did you managed to solve this?
Let us know.

Thanks!

Post count: 3
jojoeonline
#134631
Sep 20, 2016 at 5:34 pm

now , i’m downgrade.

Post count: 6535
Andrei L.
#134745
Sep 21, 2016 at 10:28 am

Hi

Try to update the theme according with our documentation and make sure you do a clean update. By this I mean that you have to delete the old version of the theme and upload a fresh copy in WordPress or directly on the server via ftp: https://forum.tagdiv.com/how-to-update-the-theme-2/ – https://forum.tagdiv.com/install-via-ftp/
During the update process deactivate all plugins, except Visual Composer and after the update clear all caches, purge the cdn if you’e using then test the site again.

Let us know how it goes.
Thanks!

Post count: 3
jojoeonline
#134893
Sep 21, 2016 at 5:44 pm

img

Post count: 6535
Andrei L.
#135014
Sep 22, 2016 at 10:20 am

Hi

Please address us via email at contact@tagdiv.com including a link to this conversation, also give us wp-admin and ftp access so we can have a closer look at this and we will get back to you as soon as possible.
Thanks!

Viewing 6 posts - 1 through 6 (of 6 total)
The forum ‘Newspaper’ is closed to new topics and replies.