Hi there,
Help needed in a hurry. With lots of traffic coming in, the website http://www.treamwijzer.nl suddenly looks completely messed up. See https://www.screencast.com/t/iqPajfxE4S and https://www.screencast.com/t/IjUlBixctX. I already took out all plugins except the tagdiv ones & deleted cache, but it didn’t help.
Warm regards,
Siebren
It seems to have been solved after installing a backup again, but this has happened over time several times before already. Is there any way to figure out how to tackle exactly this problem?
I also copied the ‘view page source’ when it happened, if that would be of any help.
Warm regards,
Siebren
Hello !
Please make sure that you do the procedure properly according to our documentation here: https://forum.tagdiv.com/how-to-update-the-theme-2/
The best way to update the Newspaper Theme is to delete the current Newspaper Theme version and TagDiv Plugins and after that you can install the new version.
You can find 9.8 version here: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
Also please read my last reply about update on this post: https://forum.tagdiv.com/topic/update-to-newspaper-10/
Overwriting files will cause conflicts.
Thank you !
Hi Vlad,
Thanks for your reply, but it does not have to do with the update to Newspaper X. This happened before already as well, when not updating the theme. I updated the theme a couple of days ago, but this issue occured yesterday.
Warm regards,
Siebren
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
