Hello,
We’re having difficulty viewing our store on mobile. There seems to be two separate issues.
1. The store was not visible using a custom template. It was only viewable using the default template. Not a big deal for now, but we’d like to fix this.
2. The biggest issue is that the cart will not display. It only shows the title, “Cart – mobile”. The header and footer display properly.
When we try to troubleshoot AMP using paired browsing, the error, “The navigated URL is not available for paired browsing.” is displayed from the shop link, even though it will display on mobile.
Thank you for your help!
Hello @russellk !
The AMP only works better with the Mobile Theme plugin.
From my point of view, if you don’t use the Mobile Theme plugin, then there is no reason or benefit to AMP.
We have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use the mobile version 1 or 2, then you need to disable the Mobile Theme plugin.
Thank you!
Using option 1, we’re still not seeing a cart, only a header and footer.
And the cart has not been edited. This is just stock WooCommerce without customization.
Hello @russellk !
We have these shortcodes: https://prnt.sc/cnH1EZk4XyVj
Are you sure that you use the tagdiv Shop plugin?
Thank you!
Hi Bettina, This is the TD Composer view of the Cart page: https://prnt.sc/OOCvDbXnCd_y
This is what we’re seeing on mobile: https://prnt.sc/uzYFZsHlixB7
(The black bar at the bottom is the beginning of the footer, which we removed)
We’ve deactivated it with no change. Does it need to be totally removed?
Hello @russellk !
We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you!
