Hello, I have an issue with column text block in DivTag editor. When I click “Edit content” I get an infinite load. Console shows the following jquery error: http://wordpress-501840-1881548.cloudwaysapps.com/wp-content/plugins/td-composer/includes/wpeditor.php?wp_path=/mnt/BLOCKSTORAGE/home/501840.cloudwaysapps.com/uctnhtaatu/public_html/ 403 (Forbidden)
Website url: http://wordpress-501840-1881548.cloudwaysapps.com/
I would appreciate it if you can help me out.
Hello!
This issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all theme settings are like in our guide: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Thank you!
Hello, I tried disabling all non mandatory plugins and set php.ini configuration as described in the post you linked. At the moment only TagDiv plugins are active, but the issue still persists.
Console shows the following error:
GET http://wordpress-501840-1881548.cloudwaysapps.com/wp-content/plugins/td-composer/includes/wpeditor.php?wp_path=/mnt/BLOCKSTORAGE/home/501840.cloudwaysapps.com/uctnhtaatu/public_html/ 403 (Forbidden)
source: load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.7.2:2
Hello !
We need to take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours.
Thank you !
I have the same problem. Can you please share the solution if you have one?
All the best,
Daniel
No solution so far, but I will post it here as soon as we find it.
I also frequently run into this issue and so far haven’t figured out what is causing it. I’m following this in case someone posts a solution.
Hello,
Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ
Also, if you have Cloudflare, please make sure is set like in our guide https://forum.tagdiv.com/cloudflare-cdn/
Thank you!
Hello,
i get this Error, maybe that helps:
“load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.7.2:2 GET https://www.isa-academy.eu/wp-content/plugins/td-composer/includes/wpeditor.php?wp_path=/home/isaacebv/www.isa-academy.eu/ 403”
All the best,
Daniel
Hello, Daniel,
Please provide the link to your website, if it’s the above, know it doesn’t work.
Also, make sure your WordPress, theme and plugins are up to date.
Thnak you!
Hello,
the website isn’t online yet, i can send you the login data. Which mailadress?
All the best,
Daniel
Hi,
Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide
– wp-admin URL and credentials
– cPanel URL and credentials
Thank you!
Hello Danna, we solved the problem, the issue was on server side. They disabled some security module (direct url access to php and xmlrpc).
Thank you for the help TagDiv support team!
Problem Solved too, but actually is not DISABLING those security modules, its ENABLE them.
