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CountryCaller
tagDiv Member

Hi Calin,

Thank you for your response.

Are you the same Calin from a few years ago?

We will try to use a free pop up plugin.

CountryCaller
tagDiv Member

Hi Calin,

Did you receive our email at contact@tagdiv.com with the wordpress.com access?

CountryCaller
tagDiv Member

Hi Calin,

Thank you for your response.

I contacted wordpress.com our host. Unfortunately, the issue is the same after clearing the hosting cache as well.

See video reference: http://somup.com/crihVoYeaA

Let me know if you need temporary login to look into the issue.

CountryCaller
tagDiv Member

Hi Calin,

Can I configure a pop up form as well?

Regards!

CountryCaller
tagDiv Member

Hi Calin,

The Facebook social counter is not showing the correct fans count.
Can you let me know what may be the issue?

Facebook: https://www.facebook.com/The-Country-Caller-105661094565499

Widget setting: https://prnt.sc/u9z7ld

Page with the widget: https://countrycaller.com.au/2020/07/31/online-news-publication-advocates-for-downs-maranoa/

CountryCaller
tagDiv Member

Hi Calin,

Thank you, it seems to from the Jetpack plugin.

CountryCaller
tagDiv Member

Hi Calin,

I talked to WordPress.com support and the issue is sorted now.

CountryCaller
tagDiv Member

Hi Calin,

Please find the widget configuration here: https://prnt.sc/tmadk5
I have set the respective accounts.

I think the Documentation is out of date as there are no longer fields in the widget for For Facebook app ID and secret. Also, your video tutorial does not say it needs one to there is a bit of confusion there.

Also, what about Instagram? https://prnt.sc/tmexpi

CountryCaller
tagDiv Member

Hi Calin,

Thank you for your reply.

I am hosted with WordPress.com so that is a bit of a problem with me as I cannot deactivate the default plugins that wordpress.com provides.

Here is a plugin list: https://prnt.sc/tmerie

Let me know if you see anything suspicious.

The is no child theme and no cache plugin configured.

I can provide you an admin user account for you to investigate. Please let me know how.

CountryCaller
tagDiv Member

Hi Calin,

Thank you for explaining. You can mark this one as resolved.

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