Hi – yes it is the same issue a lot of other people are having. Alin wrote back and confirmed it was a “403 Forbidden error on admin-ajax.php”. When I first installed the Theme last year it was working fine, there must be some new server set-up that is not agreeing with your Admin page. Hoping my hosting can accommodate now…

Hi Bogdan,

We updated the Theme to version 8.2 to our Dev/test site, and it fixed the problem of the photo captions, so that is good.

Unfortunately as we started to work on updating things in our Theme panel, nothing is saving. All we get is a ‘spinning progress wheel’ – but it never finishes.

We actually noticed this in the old version as well, and hoped the update would fix it.

Please help asap!

Thanks

Hi,

We are on Newspaper Version 7.3 and have been concerned about the update process, because of the time required to reset all the Theme modifications.

Now we will try this on Saturday, as it will take a day to set up the site first on Dev and then our Live site.

Thank you for the response, and hopefully it will work!

Thanks

It was a problem with the hosting company (GoDaddy) after all.

Hi Simion,

While looking into our SEO issue I see the XML sitemap is not working, when we create it using All-in-One SEO or XML Sitemap we are getting this error.:

—–
This page contains the following errors:

error on line 2 at column 1: Extra content at the end of the document
Below is a rendering of the page up to the first error.
—–

Can someone on the team there get in contact asap? I’m not sure it is related to the Cache problem we are seeing but my sense is it might be and would like a to hire you to review the site.

Thanks

Hi good morning,

This problem has coincided with a ~50% drop in web traffic, and also a drop in our SEO ranking for deep pages, which may not be related.

At any rate, one problem at a time. The URL is http://www.riotimesonline.com, and if you contact me directly it would be great have your help looking at the code and content.

Please email me at publisher@riotimesonline.com, thank you!

• This reply was modified 8 years by DigitalConsulting.