Hello Anamaria,

I have done everything – click on the Next and Previous Button below the section of politics – it will show other post from other category – I would request you to see my video – I have explained everything in that.

Hello Anamaria,

I know that – I was just trying.

The point now is that – single category is also not working – it shows posts from other category also – I have already submitted you the video by removing the exclusion.

Also I have shared the all the below details on email please check: –
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Hello Anamaria,

I have done all the settings but nothing is working – I am 100% sure there is an issue in your category functionality.

I have again recorded a video as it’s impossible for me to explain everything properly with screenshots and text – I have recorded a video for this.

Recorded Video: https://drive.google.com/file/d/1yT08XtXP1-lseAVv8pcbPIiQT4f58T_f/view?usp=sharing

Please help us solve this , if u need any access let me know , if u want we can do screen sharing ANYDESK, TEAMVIEWER or ZOOM CALL

Dear Anamaria,
Thank you so much for the reply.

Yes we have done all the settings – Please see this recorded video – I have explained both issues

Recorded Video: https://drive.google.com/file/d/1oxk7dvojYWX_sQnu5Ik2cKwao4GpQJf_/view?usp=sharing

Please help us solve this urgently

Good Morning Team,

Please help us on this urgently

Hello Team,

There are lots of issues we are facing –

1) The inbuild Visual Composer – WP BAKERY – is not filtering posts properly – Example – If you check the homepage – There is a Category ED ORIGINALS – it should show post just from this category – but its showing post from Politics, Technology etc – https://snipboard.io/HqIp8j.jpg

2) I tried to create a page from TAG DIV COMPOSER – but unable to import any prebuilt templates – when I click on Import Template – it does nothing.

3) The Most Used Hide Post Plugin – https://wordpress.org/plugins/whp-hide-posts/ – is not working on your theme

4) The slowness on the website still continues randomly

5) We cannot share staging server because I have to create a new clone server which will cost us 300 DOLLARS which we cannot afford now – if you want we can share you a one time ZIP BACKUP of the complete website with database and you can try to solve the issue on your side – once you solve it – you can guide us the steps on live

Please help us on this and solve it – its creating lots of issues

Hello Bettina,

I understand – but how much patience – you know – our website gets a minimum of 10k to 20k views in a day – its news blog – its looking such ugly now – nothing is working.

Our complete brand image is damaged and google ranking is affected – I would request you to escalate this and get it solved as early as possible.

Please understand the criticality

Hello Bettina and Tag Div Team,

Please help – I am not getting reply from your team and there is a serious issue on your RAG DIV COMPOSER plugin which has broken our website.

Your team member has also accepted this – I have provided him with all access but still this is unsolved – please help – we have taken and paid for support

https://snipboard.io/65JHYW.jpg

See the Error – the newspaper theme panel is also not visible : https://snipboard.io/ciCk9H.jpg

ok – we will wait

Hello Team,

I shared all the details on the email – would request you to solve this on an urgent basis.

https://snipboard.io/5im9ng.jpg

No we havent used any extra caching –

Followed your steps – please help on this – it will be better if you can arrange some screen share call or if you need we can share you admin access of the website.

This is creating lots of issues now – please help

We have installed the WP SUPER CACHE – done the settings as per your instructions – but still this issue – can u please look into this and give us a solution – our user experience is getting affected – mobile theme is now all gone – just AMP and DESKTOP working

WP CACHE SETTINGS: https://snipboard.io/14MC90.jpg
THEME SETTINGS :https://snipboard.io/xPzryK.jpg

Issue Screenshot : The mobile normal view is not working – its showing the AMP view only

Hello Bettina,

I have done all this before but the issue comes again and again.

I can remove the WP ROCKET Plugin and add some other cache plugins.

Let me know if you recommend the WP SUPER CACHE – will solve our problem.

We are better to go with your recommendations – we just need this to be solved and speed to be good which a cache plugin helps

Please let me know

Hello,

That is also enabled : https://snipboard.io/mnZtjv.jpg

Please check

The theme settings also enabled and the AMP is also in transitional

But still this issue

Hello Team,

Could you please help on this :

We are only seeing AMP version of the website on the mobile.

The settings on AMP plugin is “Transitional” – In Transitional mode your site will have a non-AMP and an AMP version, and both will use the same theme

But now only AMP is getting shown.

Please help – this not reversing even after clearing the cache now

This happened after we have ticked that WP ROCKET settings.

https://snipboard.io/uH0gn1.jpg

If you need access to the website let us know – but this needs to be solved as soon as possible because user experience is getting hampered

Hello,

I have enabled the setting : https://snipboard.io/Nk0QCM.jpg

We will monitor it and let you know if we face any issues or this issue arises again.

Thank you

Hello,

We use WP ROCKET as a cache plugin – can u tell us the configuration for this – WP ROCKET is a great plugin.

Hello Bettina,

No, we have not managed to solve it we have just reverted the changes – the duplicate post issues are still there and we need your tea help to solve this urgently.

I am sharing with you the WP ADMIN access on mail – I am the developer with EDTIMES will tag my client also who owns this account.

Hello Bettina,

As per your link, I have enabled Unique Articles with Post Limit Start to 6 and offset start from 7, this setting removed the duplicates but the issue is that our latest published date articles are not coming first.

I have also tried disabling the unique article feature and just using the offset but the same duplicate issues come.

Example Today on 12 March – IN the Latest Articles Infinite section we would have 12 march articles first then 11 march then 10 march and so on but its showing old articles.

On the block settings, I have enabled the sorting filter to LATES

Please see the screenshots of the issues and setting we have done

Our website URL: https://edtimes.in/

The LATEST ARTICLE BLOCK IS n the bottom left of the homepage

In summary, we want the below :

LATEST ARTICLE BLOCK with Infinite load with latest date articles first and then so on with no duplicates, please help us to achieve the same.

Screenshots:

https://prnt.sc/10jjbx0
https://prnt.sc/10jjc8r
http://prnt.sc/10jjckh
http://prnt.sc/10jjcw9
http://prnt.sc/10jjd31
http://prnt.sc/10jjd9y

Will chk and get back to you.

Hello Bettina,

Thanks for the reply – but I think you have not understood my question.

I know my original post is using the default template – but what I am saying is that when I am applying the cloud library template then my default sidebars which are there in apperance-> widgets don’t show up on the right side bar area

Check the first post https://edtimes.in/infinite-load-meet-swami-sivananda-the-oldest-living-man-on-earth-124-years-old/ – here its the Cloud Template Single Template – it does not any sidebar of mine which is shown in the original post link on right hand sidebar

Hello Vlad,

Thanks for the reply.

Some queries – by providing the admin credentials we will share u the access of our live website – our website is a very active website with continuous visitors – I need to understand will there be a downtime, website break or any issue when ur team will work on check on it – please let me know the process .

Hello Calin,

We are again facing the issue our website server is getting down due to the errors – there some serious issue which needs to be addressed.

Please help us on this – if you need we can connect on a remote session also.

Will wait for your reply.

Hello,

We have increased the Memory Limit as guided.

https://prnt.sc/wj0gkb