Tagdiv is located in romania

@sp1 last night they responded to my first email. I sent two emails almost back to back so they are not prioritizing issues. It might be another week before they respond to the second email. Last night’s response that came at the end of their work day said that they have not heard back from their developer. I’m not sure who that is.

@anamaria several of us have the same problem. So apparently there is a big problem here that needs to be addressed. Many of us have sent you emails about this and have not gotten a response. It’s been over a week for me and you all have complete access to everything right now. Perhaps it’s time to listen to your customers and figure out what’s causing this error rather than tell people to update and then try it. It’s been well over 6 weeks that I’ve been dealing with this. I am about to lose my entire business because of this.

@calin

I’m not sure if this will tag the right person but this is who has been emailing me but he hasn’t responded in several days.

Usually it’s Bettina who always respond to something negative. Since there is a huge problem why not allow the people who are experiencing the trouble to work together with this developer to try to figure out how to make it work. Instead they don’t want to contact you they want to wait till the end of the day to send out an email so you spend more time waiting than actually getting work done.

I saw an email where they were going to be closed for 2 days. The last time they responded to me they said they could not get into my cpanel even though it was correct. I’m at a point myself where I need to start evaluating options to move away but what’s terrible is that it means basically starting over with a new builder. My hosting provider who was supposed to be helping me said that they are not doing anything else since they have figured out it was something to do with these plugins. Since I can’t see everything that’s happening I don’t know what processes causing it exactly. It’s a shame whenever you’ve paid $100 for this and it doesn’t work and there’s nothing else that can be done.

@sp1 I’d rather not publish my website. I’ve been unable to use it for well over 1 month. They are very slow getting back to me and refuse to do any communications like whatsapp or Skype since they are in Romania.

SP1 – same on my website. I can’t get them to understand that the plugins are causing the issue. It’s been like a month of the same results.

Do you have A2 hosting?

If you disable their plugins does it Rectify your problems? Like get rid of the cloud plugin. I’ve got the same problem.

So I have had the same issue for over a month now. I emailed them about this and that first got told nothing was wrong. I’ve given them access to my cpanel and my website just so they can figure out what the issue is. I posted about this on the Forum and was told that it was not their problem. I get 503 and 404 errors as a result of the plugins causing problems. But I can’t see where the issue is because my hosting provider does not give me access to every log I need. It’s very frustrating to have a website that does not work.

You are completely wrong. It happens because your plugins are causing it. Ask me how I know? Look at what I posted instead of just giving me a generic response. Your plugins crashed the website whenever they are removed the website works flawlessly. Your plugins are also causing random 404 errors. You updated something within the last month that caused this.

• This reply was modified 2 years by jtoney.

Can you ask Calin for that?

That application won’t record video. It keeps saying there is an error.

On the module, no matter what size I use for the image it doesn’t change. So lets say I make it XSmall, the image quality is the only thing I see that changes. If after I make that adjustment I change either the image width or height percentage, the bounding box or the box holding the image changes but not the physical image. Makes sense?

It’s like whatever is holding the box is whats is being adjusted and not the actual image.

By the way someone name Calin has temporary access to my website so maybe you can use that person’s login to see whats happening. Please don’t save changes.

Is there anything else I can try before I do this? It will be many hours before I can do this.

Well currently I’m not going to be able to do that. Let me try to describe this to you a little further so maybe you can tell me what’s going on. When resizing the image it crops it.

The solution cannot be just go do something else. Why is this happening with the image? What can we do to fix it?

Disregard, that was for module 1. However, Its still cropping the images regardless of what I select.

I don’t have all of those options…

I’m missing image width. I added a new version of that module and its still missing.

Here is whats in the dropdown…

Response sent

I’m not going to scan it again there is no malware on this site or anywhere on this server. Let’s move on to something else.

PHP version is set to 8.1 and I’m on the latest build of the theme

I need to email the trace file to someone as it won’t let me post here.

That plugin breaks wordpress for me and has for a long time. When using the plugin mentioned if I want to add a hyperlink, I can’t see what the internal link goes to. I could be selecting a photo or a post or something else with the name I’m searching. When I’m writing post, I want to add a link to another internal post I can’t do that with the plugin added. So if you know a workaround I’m all ears.

Just like I said you always tell people that this can’t be done and it requires a bunch of custom work that’s going to cost a lot of money. Why not just offer some real help here like some solutions or Alternatives instead of pushing people to go pay money? I’ve already paid you for your theme I shouldn’t have to continue to pay you just to find out how to do things.