Can’t seem to figure out how to correct the issue

What exactly do you mean by make adjustments in the files?

Yes nothing is there. This has happened before. They claimed it was because of my hosting provider but that was not the case. I am on a light speed server this should not be happening but here we are.

That worked, I added

.remove-author-name .td-post-author-name {
display: none;
}

so I could also remove the author’s name.

What can I do to make the excerpt move up and be closer to the title? There’s a huge gap from the line of text that was removed.

it’s still there just in a different spot. it doesn’t work.

can we remove the website name from this forum

So what happens if I enable it, its global like its supposed to be. So I have some modules that I don’t want it shown on, so for instance block 21 I don’t want the date shown. You can’t turn it off.

That works but some modules show it even if I turn it off on the module itself.

• This reply was modified 2 years by jtoney.

There are no cache plugins installed

https://sitecheck.sucuri.net/ says no malware

According to https://sitecheck.sucuri.net/ I don’t have the malware you speak of, so try again on that one. I’ve also revoked your access to server, cpanel, and wordpress installation so there won’t be any adding of malware.

Let’s be clear there’s no malware on This Server you’re just not going to fix it. You know there’s a problem you don’t want to fix the issue. Let’s just be honest about it. You’re tired of dealing with me so you came up with whatever quick answer you could find.

@simchris Respectfully you should not come into someone else’s thread and tell them they need to learn how to use WordPress and manage a server. I’ve had this theme install for over 2 years now. They updated something it caused issues. It is well known and documented that they had vulnerabilities in a prior build. Plenty of people got infected with malware I did not. This theme is filled with loaded coding and back doors and whatever else you want to add to it. Whenever you try to tell them that there’s a problem they tell you you need to fix it instead of them fix their code. Whenever you’re hosting provider and others have looked at this and have said the same thing that they the developer needs to work on it something’s wrong. Just go look all over the internet you’ll find where tagdiv has issues.

Customer: the theme is not operating the code is wrong it’s causing a problem.

Tagdiv: it’s not our fault. We’re not going to fix it. You need to learn PHP and write your own code and make your own blocks because we don’t feel like fixing the issue. It’s always the customer’s fault

So having something missing from your Builder is not something you’re concerned with? You would rather tell customers to go figure it out on their own go write their own code and make it functional since you don’t want to do it. What kind of garbage is that? I have opened a case with envato about this. And you still won’t tell me why the layout to have this beard. You all provide no support. If somebody comes to you with a legitimate problem you tell them it’s not your problem. You develop the theme you wrote the code I did not how am I supposed to know how to make your theme work whenever you have problems. If you have problems don’t sell anything. Fix the problem.

So now you’re trying to say it’s malware. I don’t think you know what’s going on. You said you’re not developer you have to contact someone else who is a developer what’s actually going on here? You’re not going to tell me you’re going to leave me in the dark and then try to say it’s malware. At no time has that been an issue. I have checked the PHP tables many times and I have checked the domain structure. Unless you have added it to it it isn’t there. They wouldn’t surprise me if you added it to it try to say that that’s my problem.

Did you give up like I’m about to?

Tagdiv is not going to resolve this. They want me to go build something myself instead of fixing the real problem. When a problem happens that is a part of the theme they just tell their customers to go figure it out themselves and do something else.

They keep responding with the same thing that they can’t access the cpanel but that’s not correct. Someone in their organization named Calin has been in there. I know I can see the access to it. The solution to this problem was you need to buy a better hosting package and spend a lot more money. They’re not interested in fixing the code they’re interested in making money and that’s it. It’s very frustrating to deal with people who don’t offer real support who only respond to emails at the end of the work day and who do everything in their power not to assist. Getting one email per week is not a solution. Their countless articles if you search the internet of vulnerabilities with this developer as well as bloatware. It’s a problem that doesn’t seem to be getting resolved. The recent malware attack is another instance of problems with tag div. I’m at a point now I’m going to go find a different theme and a better Builder from an organization that actually wants to help. I’m revoking my access to my seat panel and my website to you immediately.

So you are saying that this is normal operation that your layout tab has disappeared? Are you not addressing the problem? The issue is something from your code is not working telling me to go make something myself whenever it should work with what you provided in your Builder is not a solution. Why has that disappeared? Your dodging that question and I’m not sure why.

That still doesn’t explain why a tab is missing from your editor so I can’t change the layout. ALL of those blocks are like that. This needs to be addressed.

Still doesn’t work. Still can’t change the look of this block. Why?

The last time you sent me an email you didn’t ask for a follow-up you said you asked the developer for an answer and they have not gotten back to you. But I’m confused to that comment as aren’t you the developer? Here’s a copy of the email you sent me. It does not warrant a response because it says you’re working on the issue.

I also asked a developer to take a look, but at the moment I haven’t received any answer.

Thank you!
Calin

Here we are on week 7 of this issue and its Friday so again I have no website and no support. Perhaps you all need to take a break from selling and focus on these problems.

@calin im still waiting on this and the rogue php issue.