E K HELLO?? Anybody there?
Can you advise us on how to ensure these are not seen as H1 ???
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This reply was modified 1 year by
E K.
E K Have emailed you as requested, I’d really appreciate an update.
E K This sums up how I fell to perfection. I have nothing against the devs and the team. I think they’re amazing people, but I am afraid they’ve become a victim of their success with big hacking groups targeting their products, so it’s safer to move.
E K I have provided your team with full access, can I get an update on their progress, please?
E K Can I get an update on this, please?
E K Thank you, much appreciated x
E K Yes, I’d also like to know how to remove that unwanted and unrequested advertising box.
E K I have already emailed your colleagues asking for help.
E K I have the same issue, and nobody can remove the malware, not even the Sucuri team. Where can I send you my credentials so you can have a look, please?
E K Have installed the latest version, 12.6.1 right after Sucuri cleaned the sites. Less than 3 hours later two out of three sites are infected again. Please advise.
E K Hi Calin
We have several websites hosted on the same AWS and protected by Cloudflare and Sucuri. All three websites are on the Newspaper theme.
One year ago, only these three sites got hacked. We got Sucuri to remove the malware – who pointed at that time to a potential theme issue.
Yesterday, we got hacked again – the same three sites running on the same theme.
Sucuri points again here (wp_options.option_value, option_name=td_live_css_local_storage)
We need someone to look into this – please contact us so we can provide you access to all three sites.
E K We have several websites hosted on the same AWS and protected by Cloudflare and Sucuri. All three websites are on the Newspaper theme.
One year ago, only these three sites got hacked. We got Sucuri to remove the malware – who pointed at that time to a potential theme issue.
Yesterday, we got hacked again – the same three sites running on the same theme.
Sucuri points again here (wp_options.option_value, option_name=td_live_css_local_storage)
We need someone to look into this – don’t hesitate to get in touch with us so we can provide you access to all three sites.
E K We have several websites hosted on the same AWS and protected by Cloudflare and Sucuri. All three websites are on the Newspaper theme.
One year ago, only these three sites got hacked. We got Sucuri to remove the malware – who pointed at that time to a potential theme issue.
Yesterday, we got hacked again – the same three sites running on the same theme.
Sucuri points again here (wp_options.option_value, option_name=td_live_css_local_storage)
We need someone to look into this – please contact us so we ca provide you with access to all three sites.
E K Hi Bettina,
thank you for your reply. I don’t want to assign a Single Template (which is in the WordPress Templates section in Cloud Templates) to a page. I want to add a template in Page Templates (which is under the Page Templates section in Cloud Templates), modify it and assign it to the pages of my website (not posts). How can I do that?
I hope this makes more sense.
Looking forward to hearing from you,
Best
E K I was asking for confirmation that you’ve got my email and that someone is looking into this license issue.
As I am running a business here, I need the site live. Otherwise, I have no alternative but to request a refund as the license you’ve sold me can’t be activated – for whatever reason: recycled, activation server down, fake license, etc.
E K Issues activating 2nd licence
E K You’ve spent more time writing this than simply answering my question 🙂
You can’t be serious…
E K Hello, chappies.
This is the 3rd day waiting for one of you to kindly type a couple of words.
I will keep bumping this thread to the top until one of you bothers to reply, as any decent customer support should do.
E K The product is ok-ish. The customer support is an absolute mess, tickets take weeks to get answers, and sometimes you have to bump them again and again to the top of the list.
E K Hellllooooo??? Anybody here?
E K Hello????
E K Hi Calin,
Hope this finds you well, we’ve finally found and fixed the issue so no need to proceed further.
Thank you for your help and excellent support!
E K Hi Calin N. and Bettina, my colleague has just replied to your email, the issue persists. We’re running the latest WordPress and the latest update of your theme, kindly have a look at the email we’ve sent you.
All-access credentials are in that email thread.
Best,
E K 4 days later, would you kindly give me an update on this issue, please?!!! No wonder people have to open several tickets in order for you to get back to them….
E K An email with the requested credentials was just sent, please check and let me know.
