they have a support ticket system? this must be a free question not covered by support license)

thanks -how long does it usually take them to credit it back to account?

yes how long does it usually take them to credit it back to account?

I saw you approved thanks – do not forget to make a short tutorial on integrating adrotate)

thank you but we decided to refund requested it yesterday – when will you process the refund?

my friend is using your theme and they have very fast site – our priority is speed – maybe we can install version 8 or 9 for speed? can you send us to test?

if we decide to stop using your theme you can refund the purchase?

we are on a business hosting with 4 gb ram and 2 dedicated cpus…

in essence you tell me that your theme is not very fast out of the box? this is blank page report

please reply asap

• This reply was modified 5 years by line77.

this a fresh install and the blank page has almost 8 seconds to full load!

also please check this report:

https://gtmetrix.com/har.html?inputUrl=/reports/www.selectedalpha.com/moZFCwMS/net.harp&expand=true&validate=false

you will also notice on this report that the caching is not working but we enabled super cache:

https://www.webpagetest.org/result/201015_Di3A_2860c66d88f0a80ada1fd70ac4a4c68f/2/details/#waterfall_view_step1

Hello JoAnn, I am experiencing the same issues – what have you been able to achieve so far?

no this is a very specific question – we are spending a month setting up site which is unacceptable….the SUEPRCACHE does not seem to work (we enabled the settings as you described in your tutorial):

https://www.webpagetest.org/result/201015_Di3A_2860c66d88f0a80ada1fd70ac4a4c68f/2/details/#waterfall_view_step1

here is also the report from the pagespeed RECOMMENDING WE USE CACHING PLUGIN – bit we enabled it!

http://prnt.sc/uzo0ir

also on our website it is taking like 2 seconds to establish secure connection – is there a way to accelerate this?

thank you – we are on the ultimate godaddy hosting plan – if we decide to move to for example hetzner – would it be difficult to move your theme-based site to that new server? is it a matter of making the backup with one of the backup plugins and restoring it on another server through the same backup file?

you mean the cloudflare cannot remove the stress load from the original server?

the report also mentions this

Serve static assets with an efficient cache policy 23 resources found

this HINTS THAT WE ARE NOT USING CACHING right? but we enabled the super cache plugin..

• This reply was modified 5 years by line77.

Thank you Colin for your as usual nice reply. Can you recommend a setup for 1000 to 5000 concurrent users using the cloudflare? can an ultimate go-daddy hosting plan _ pro plan at cloudflare work for this? should the back hosting plan be on a dedicated server in itself for such a setup and connected to cloudflare?

my site is down and you are not replying!!!!! to my email

which is your min recommended system setting? do you recommend hertzner for hosting?

I sent you cpanel login please check TODAY!

we dsiabled the following plugins and then reenabled each one by one – NO EFFECT ON CPU USAGE

tagDiv Composer
Inactive
tagDiv Cloud Library
Inactive
tagDiv Social Counter
Inactive
tagDiv Standard Pack

WE DISABLED ALL OTHER PLUGINS!

NOW WHEN WE ENABLED THE NEWSPAPER THEME THE CPU USAGE WENT TO 100% AGAIN!

Physical Memory Usage
1 GB / 1 GB (100%)
I/O Usage
1,022 KB/s / 1 MB/s (99.8%)

we alos upgraded to the 1 gb plan and the resources immediate went up to 1 gb full (100%) even if at 512 it was also 100%