Hi Vlad,
im getting this error upon editing content created by legacy version of tagdiv composer:

Error at zones: 6(models) : 5(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)

https://prnt.sc/v99105

Hi
your support team member Catalin has loggen in to our live site, changed the Theme to the parent theme and didnt change it back to child theme.
This is a Live site. you cannot be negligent this way, its the second time your support team has done this.please pay more attention and explain to her.
Thank you

Hi Vlad,
this error was not there before the update.
going through the process you suggested is tedious work. can you guarantee this is not a bug with the new version ? i see other users are experiencing this as well.

Thank you. works

Hi Calin
“Also another way and more easy is to set a excerpt for these pages as for posts.” – how can we do that ?

Hi Vlad, my composer look different and i cant edit the header.it could be an outdated version, but i cant find anywhere how to update it.
there currently is a 80px height. where does it come from ?

Thank you Mr.Vlad,
Can you explain why after restoring the site from a Wpengine backup the settings are lost ?
i’m in a situation now that i cannot restore the site in the future or make any changes to it because i’m too afraid to lose all the work done until that point.
Does this seem reasonable to you ?

So, we experimented with the DB wp-options table, option td_011.
it seems even if we copy the DB settings value and paste it back in again, the site settings are lost and the site is back to square one. its a waste of time and money….

your response please

Hi,
i found the settings in wp-options table, option td_011
its plain text. i tried:
1. to paste it as is in the import box – its fails with “invalid data” error
2. i tried to encode it to base64 and import, same result.

please explain in details how to import. your documentation doesnt explain if it needs to be base64 or plain text.
in the email i sent you i attached the string from the database, maybe you can validate it and encode for us.
also please note – while we migrated, the license had expired, we then renewed it again this week to get support. maybe its related.

We require this urgently, please try to respond ASAP
Thank you

any update please ? its quite urgent.

Vlad, Maybe you didnt understand: we restored the site to the state it was before the migration.
it should be exactly how it was, but it isn’t. all settings are lost and empty.
where are the settings stored in the DB ? maybe we can copy it from there,
hours of work have now gone lost due what seems to be a sloppy theme architecture.this never happens with other themes
I need you to make an effort here and help me find the original setting.
thank you

Thanks

Hi Vlad, nope, something is not right,
first, it says create page when i pick a template from the cloud templates – new
http://prntscr.com/ou4a9b

and even after i import it, it doesnt appear in post theme settings,as you can see
http://prntscr.com/ou4aka

Hi Vlad, good tutorial but when i add the template from the
“Pre-designed Templates – tagDiv Cloud Library”, (nature home page template for example) it is added as a new page and not as a post template (and does not appear in the post setting-> post template)
also, it does not appear in the “Cloud Templates” list.
am i doing something wrong?