Hi Bettina, our latest possible php version is 8.0 which we downgraded to and tried. But still does not work. PHP below 8.0 is no longer supported as you are aware

Please advise on next steps
Thanks
Sven

Hi Bettina

thanks for the hint but we have tried this

Our system URL shows as wp-admin/admin.php?page=td_system_status

when we change as described it jumps back to the same

/admin.php?page=td_system_status

Please advise what to do
We are using PHP 8.1

Thanks
Sven

Hi Bettina, thanks for getting back

See screen video here
https://app.screencast.com/HZ3BwSswedfC2

All permissions are set correctly
However, we could never update the Newspaper Theme directly here but had to do this from the multisite network site. Then come back to here and go through the normal plugin activation process afterwards. This works because Tag Div Composer and Cloud Library are already there and only need to be updated.

However for all our other plugins, installation is usually happening on network level. Then we can activate the plugin for each site or network wide.

Please advise on next steps or perhaps you can provide the download links to the Mobile Theme and AMP plugin

Thanks
Sven

Hi there

Sorry for the delay.

We have conducted further investigation and wanted to share some additional insights with you:

Specifically, during the rendering process of the images, there appears to be a lack of reserved space for the images within the Flex Block. As a result, the post is generated before the image finishes rendering, and this leads to the default thumbnail image not being displayed because of the missing fixed image-container size

We have tried adjusting various settings within the TagDiv Composer and explored the theme’s options, but we have not found a solution to mitigate this problem. Image width and hight can only be set in percentage.

Let me know if you still need Admin access to investigate this.
We believe that it is more a general issue with the time between importing posts, generating thumbnails and offloading images to a CDN and the missing reserved fixed width and height space for the images.

Perhaps there is even a CSS code we might be able to add, however we do not know the newspaper specific thumb name of the entry thumb in a Flex Block.

Here is what we experimented with

.entry-thumb { height: 300px;
/* adjust as needed */
width: 100%;
background-size: cover;
background-position: center; }

I look forward to hearing back from you

Regards
Sven

OK many thanks. We will discuss with WP Rocket.

Sven

Hi Bettina, thanks for getting back. That’s why I have shared a link. I can also take out the featured images and re-produce the issue. It does not seem to be a caching error as we only encounter the problem in the first block – the flex block (please see screenshots). For all other blocks the placeholder image is correctly showing.

Please advise

Thanks
Sven

Hi Calin, sorry for the late response.
We have taken out the slider since it was also causing performance issues for our site. That’s why also your colleague could no longer see the problems we were facing.

Many thanks for your help!

Hi Calin, it is also happening when I am logged in. Also we noticed now, that on Safari only the first slide is showing but not the other ones.

We have checked and emptied caches, but this seems not to help.
It also does not work in incognito mode.

We also completely deactivated WP Rocket our cache plugin but this also did not help

For chrome, the slides were also not showing. But restarting Tag Div Composer (deactivating and reactivating the plugin) did at least make the slides show up again in Chrome.

Many thanks for help
Sven

• This reply was modified 3 years by smilelondon.

Update: It looks like that Complianz which is activated on our multisite blocked the content from showing and did not display any of the normal messages. We are investigating this further with Complianz directly. You can close this topic. Thanks

As a note – we can open the templates via Theme Panel – Cloud library,
Then the WordPress Cloud Templates folder opens.
Here is the link it opens

xxx/wp-admin/edit.php?post_type=tdb_templates&meta_key=tdb_template_type&meta_value=header#/

But not from the cloud templates link in the sidebar or clicking the template type.

Hi Bettina,

we are still facing issues with the cloud library,
You were advising that this would be fixed with an update soon. but this was in April this year. When can we expect this to be working?

I have added a screenshot from the area which we would like to change some settings for our post template. But the links are not working. Also not when we deactivate all plugins and clear all caches, same as in April.

Thanks for advise.
Sven

Bettina, as soon as you have confirmed I will send the login details.
One additional question:

Because of the extreme load sometimes not all featured images are imported.
We have set the default thumbnail and it is working accross our page.
However, it is not showing on the main big grid on the top as you can see ffrom the screenshots below. There it is only blue but not showingg the image.
Image size is 1920×1920 so it should also be large enough for the top Grid.

Thanks
Sven

https://drive.google.com/file/d/1fxQqNdK6_RdcLMDXG_9bseTZufv-l3nh/view?usp=sharing
https://drive.google.com/file/d/1fxQqNdK6_RdcLMDXG_9bseTZufv-l3nh/view?usp=sharing

HI Bettina, thanks for getting back.
Before sharing any confidential information, may I ask if this is a public or private thread?

Thanks
Sven

Hi Bettina,

we are running php 8.0 on the entirer system.
We have not yet changed to 8.1

Hope this clarifies
Thanks
Sven

Thanks Bettina for getting back.
We are seeing quite many error logs in our debug file from TagDiv.
Is this all related or are these different things and can you help us with this?

Many thanks
Sven

[04-Apr-2022 07:00:54 UTC] PHP Warning: Trying to access array offset on value of type bool in xxx/td-composer/legacy/common/wp_booster/td_module.php on line 568
[04-Apr-2022 07:00:54 UTC] PHP Warning: Undefined array key 0 in xxx/wp-content/plugins/td-composer/legacy/common/wp_booster/td_module.php on line 391
[04-Apr-2022 07:00:54 UTC] PHP Warning: Trying to access array offset on value of type bool in xxx/LiveTube/wp-content/plugins/td-composer/legacy/common/wp_booster/td_module.php on line 568
[04-Apr-2022 07:00:54 UTC] PHP Warning: Undefined array key 0 in xxx/wp-content/plugins/td-composer/legacy/common/wp_booster/td_module.php on line 391
[04-Apr-2022 07:00:54 UTC] PHP Warning: Trying to access array offset on value of type bool in xxx/wp-content/plugins/td-composer/legacy/common/wp_booster/td_module.php on line 568
[04-Apr-2022 07:00:54 UTC] PHP Warning: Undefined array key 0 in xxx/plugins/td-composer/legacy/common/wp_booster/td_module.php on line 391
[04-Apr-2022 07:00:54 UTC] PHP Warning: Trying to access array offset on value of type bool in xxx/wp-content/plugins/td-composer/legacy/common/wp_booster/td_module.php on line 568

Hi Bettina

do you have any update on the new version with the fix for the cloud library on multisite installations? You said this would be fixed with the next update?

Thanks
Sven

Hi Bettina

we have deactivated the cache and also the settings in Cloudflare are as you describe, but still the problem is persistent.

Could you please help us further as we need this menu to work – otherwise mobile visitors can not use our newsroom.

Thanks
Sven

Hi Bettina,

it looks like the emails I sent as response to this ticket did not make it to you.

Question was – is this an issue only affecting us or a general plugin problem which we have to be patient until you have a fix?

Secondly is this related:

Mobile header in Chrome and Firefox.
It is not opening for us,

We can open the header in Safari just fine and also on desktop.

From what we checked, it seems not to be an issue with the cache.
Can you perhaps point us to the right direction on how to fix this?

You can check on https://www.livetube.tv/news

Here is a video:
https://drive.google.com/file/d/1WXA8Bl-ZFQRRTMNMQ4KCUgC9-9175Jhi/view?usp=sharing

So this is a problem not only for us but for all users?
Would it make sense to downgrade the theme to the version before?

Or shall we just wait?

Many thanks for advise
Sven

Just to add, please see attached screenshot. Something seems to be broken with the templates.

https://drive.google.com/file/d/1Un7plokEY64IoJAp1_ZYH0f_R_2wYn3c/view?usp=sharing

Also – when we post twitter links they are shown as links but the embeding feature is not showing it as an embeded tweet. How can we achieve this?

Hi Calin

thanks for getting back.

We are indeed able to delete elements,
But the default featured image is set as only to take action if there is an image.
And the player does not work even if the default featured image is shown. (check on https://www.livetube.tv/news

We have the single post content as the placeholder which starts with a center align image. But I tried, a right click would delete the entire element not only the image. How can we have a placeholder for text only without the center aligned image. This might cause problems as we are importing text and links and the embeding is done by our player.

See screen shot of the single post content i am talking about.

https://drive.google.com/file/d/1PkkGZPFK2gXrO9mu7CFlsp2QYasKd61q/view?usp=drivesdk

Hi there, thanks for your response. This is not about the Tag Div Newsticker but about an external news slider. Please have a look on https://www.livetube.tv/news

As per my previous post, we got some information from the developer
But we don’t know where to add this.

Thanks for your help