Hello, I wanted to request assistance regarding a problem with the header and specifically with the menu. I am having display issues because if I don’t load the header with any template, the default header is loaded, and everything works fine, including the menu which allows me to view the subcategories with photos without any problems. However, when I load an existing header without even modifying it, the menu stops working and I can no longer click on the parent category, so the page of the relevant category does not open and neither do the subcategories. Furthermore, the search function does not work, nothing works apart from the home. I don’t know what the problem is since it was working correctly a few days ago. I have an external CDN, Cloudflare, I have the cache on site and it is also managed by Cloudflare. Can someone help me out, please? Thank you.
This is the link to the site with the default header loaded and it works, so now in the composer, the header is not empty. https://prezzicrazy.it/
Hello,
The menu works now; please provide a link where you have set the menu that doesn’t work; you can try to duplicate a header template and assign it for a page or template and provide that link.
Thank you!
Hello, I just loaded the new header with the menu and everything else. I set the display as global. The loaded header is the following: “Header Template – Default PRO”. As you can see, it is not working, even though it works in the composer, as you can see from the attached screens. However, it does not work live. I have tried everything but I have not been able to make it work. However, as I mentioned, if I delete a pre-loaded header and leave the “Header Templates” module empty, it will load a default header and it will work, as you have seen before. So, I would need some help to resolve this issue. Thank you.
This is the link to the site with the default header loaded and it works, so now in the composer, the header is not empty. https://prezzicrazy.it/
Hello,
The problem is caused by siteground plugin, which combines the css and js, please disable those options and delete the cache -> https://i.imgur.com/iKWrswu.png
Thank you!
Hi, I have disabled everything that could interfere as suggested, so I disabled the combine CSS and JS function and also disabled the minify CSS and JS, I cleared the cache both on site and on Cloudflare, I also reloaded the header but the problem continues to persist, I can’t live access the menu and search as you can check yourself, so what’s the problem now that it won’t let me use a theme function? Thank you.
This is the link to the site https://prezzicrazy.it/
Hi,
Please do a full backup for the website and please get in touch with us via email at contact@tagdiv.com and please provide wp-admin and cPanel access and also include this topic so we can identify you. We’ll check it as soon as possible.
Thank you!
Hello, I created a staging copy, here’s the link to access it: https://staging2.prezzicrazy.it
These are the credentials: Let me know as soon as you find the issue, thank you.
Hello,
The problem is caused by the object file https://i.imgur.com/vUSM8gM.png from SiteGround Optimizer plugin is not compatible with the theme -> https://i.imgur.com/f9op7TI.png. You can deactivate it to check the results.
Thank you!
I just checked on the staging site and it’s still not working, so I saw that the issue is caused by the SiteGround plugin, so how do I fix the problem since that plugin is needed for the site optimization? If it’s caused by the cache management, I could also turn it off and leave only the cache on Cloudflare, but only if this resolves the problem. If you could let me know how to proceed or if you want to take care of it, I would be grateful. Anyway, let me know how to proceed. Thank you.
Hi,
If you disable the SiteGround Optimizer plugin the menu and search work.
There are many optimization guides provided by our users here in the forum, some made by us; you could check some of them
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/high-number-of-ajax-request/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.andraware.com/wp-rocket-for-newspaper-theme/
– https://spraythemes.com/newspaper-theme/how-to-speed-up-the-newspaper-wordpress-theme-using-wp-rocket/
– https://forum.tagdiv.com/topic/page-speed-guide-for-2023-beginners-and-advanced/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
– https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
– https://underconstructionpage.com/optimize-wordpress-database/
– https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/
If you use Wp Rocket, you can try to exclude the following files
/jquery-?[0-9.](.*)(.min|.slim|.slim.min)?.js
/jquery-migrate(.min)?.js
/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
tdBlocksArray
Thank you!
Hello, I’m still having problems with the website. I followed your advice and deleted all the SiteGround plugins, but now the problem is that when you see the website in the backend, it looks great, so administration and production work perfectly, but on the frontend, the theme doesn’t work as you can see. Despite clearing the cache and everything else, if you could help me understand what the problem is this time, I would be grateful.
backend:
screen1
screen2
screen3
frontend-live:
screenlive
Hello,
I saw from your screenshots that the mobile version is displayed on the desktop, this is happening when the cache plugin that you use doesn’t have the option for the mobile cache.
Also, I saw that you use the tagDiv Analyzer(beta), please remove the CSS generated and check if the problem persists.
Thank you!
So, I removed the CSS generated by tagDiv as you advised and the website is fine now. As for the cache plugin, I used the one you recommended, which is WP Super Cache. Also, I haven’t created a mobile version. The desktop version is now live and also acts as the mobile version. Now I ask you if it’s better to use a single version for both desktop and mobile or do you recommend keeping both the mobile and desktop versions of the theme separate? Let me know, thank you.
Hello,
Depends, some users use the same version for desktop and mobile, and some users do not.
Also, please check this option if it is enabled https://i.imgur.com/ZIFJ4A9.png
Thank you!
I just activated the WP Super Cache function for mobile devices as you just advised me, and now the mobile theme is broken because it loads a version of the theme that is not the one installed, as you can see. So, I deactivate it or tell me how to solve it, thank you.
Hello,
It seems you have the AMP plugin activated. Do you have the mobile theme plugin activated?
Thank you!
Yes hi, as you can see from the attached screenshot, I activated the mobile+AMP theme function, so in the end, given my position, I have to create a theme for mobile as well so that I don’t have any problems, because mobile now loads a default theme and not the desktop theme, then if you have any information to give me regarding how to make the desktop theme load on mobile, I would be grateful.
Hi, furthermore, as you can see from the screenshot, the other templates are no longer loading, the page remains loading without showing me the templates, can you assist me on how I can load the mobile part on the website? Thank you.
Hi,
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Thank you!
Hello, I understand. So I would like to use the same desktop theme as the mobile theme, what procedure should I follow and how should I do it since I purchased your product and I have been looking for assistance for weeks, so now I would like to solve the problem as soon as possible. Thank you.
As you can see from the screens, the desktop theme has been modified for mobile but as you can see mobile loads another theme that I don’t know where it comes from. In fact, as soon as I enter the site on mobile, it shows how I created it, but then after accepting the cookies and then the subsequent page refresh, I see that mobile theme that I don’t know where it came from since, as you can see, the same desktop theme is also for mobile. So tell me the procedure to adopt to use the desktop theme also for mobile based on my problem. Thank you.
Hello,
Please disable the mobile theme plugin, clear all cache, and after will be displayed the mobile version that you created.
Thank you!
