Hello Team,
We are facing an weird issue – many times randomly our desktop version of website gets converted to AMP Version.
I mean the mobile version and desktop version will not be visible anywhere on any device just the AMP will show.
When we clear the cache with WP ROCKET or any cache plugins then it again gets to normal like below :
DESKTOP: SHOWS DESKTOP VERSION
MOBILE: SHOWS – MOBILE VERSION
AMP: SHOWS AMP VERSION
But after some days or randomly the following things happen :
DESKTOP: SHOWS AMP VERSION
MOBILE: SHOWS AMP VERSION
AMP: SHOWS AMP VERSION
—-
I have tested and disabled all plugins nothing is conflicting.
I have tested all famous caching plugins like WP TOTAL CACHE, SUPER CACHE , LIGHT SPEED CACHE, WP ROCKET etc – this issues comes in all
We cannot remove the caching plugins because it improves our performance.
Please help us with this and get this issue resolved.
Screenshots :
— https://snipboard.io/zsjr6Y.jpg
— https://snipboard.io/wjo3ys.jpg
Website URL : https://edtimes.in/a
Hello,
Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.
I hope this helps.
Thank you!
Hello,
We use WP ROCKET as a cache plugin – can u tell us the configuration for this – WP ROCKET is a great plugin.
Hello,
Please check this guide https://docs.wp-rocket.me/article/708-mobile-cache -> https://docs.wp-rocket.me/article/140-wrong-display-mobile-tablet-desktop
Thank you!
Hello,
I have enabled the setting : https://snipboard.io/Nk0QCM.jpg
We will monitor it and let you know if we face any issues or this issue arises again.
Thank you
Hi,
Ok, let me know the results.
Have a great day!
Hello Team,
Could you please help on this :
We are only seeing AMP version of the website on the mobile.
The settings on AMP plugin is “Transitional” – In Transitional mode your site will have a non-AMP and an AMP version, and both will use the same theme
But now only AMP is getting shown.
Please help – this not reversing even after clearing the cache now
This happened after we have ticked that WP ROCKET settings.
https://snipboard.io/uH0gn1.jpg
If you need access to the website let us know – but this needs to be solved as soon as possible because user experience is getting hampered
Hi,
We recommend using the mobile theme plugin with amp -> https://i.imgur.com/EgTXw8j.png (on amp let the Transitional option be selected), in this way, the amp will have the mobile theme layout, and you can control the elements that you want to display using the mobile settings.
If you are using only the amp plugin, then this will be very limited and you need to use the Reader option.
Thank you!
Hello,
That is also enabled : https://snipboard.io/mnZtjv.jpg
Please check
The theme settings also enabled and the AMP is also in transitional
But still this issue
Hello!
Please clear all your cache from your caching tools and try again. Try to uninstall the caching plugin and check the results in an incognito window as well.
This situation appears when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
Thank you!
Hello Bettina,
I have done all this before but the issue comes again and again.
I can remove the WP ROCKET Plugin and add some other cache plugins.
Let me know if you recommend the WP SUPER CACHE – will solve our problem.
We are better to go with your recommendations – we just need this to be solved and speed to be good which a cache plugin helps
Please let me know
Hello!
Yes, we recommend the Wp Super cache plugin.
Our developers are aware of this issue and try to synthesize the composer, which is big, and fix the major problems of the theme and speed.
A cache plugin doesn’t help much with page speed.
To increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
– https://www.xtechkr.com/optimize-newspaper-theme/
– Check those guides : https://web.dev/lcp/ – > https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> > https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift
– https://forum.tagdiv.com/topic/to-high-cumulative-layout-shift-in-mobile-theme/
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed or optimization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you for understanding!
We have installed the WP SUPER CACHE – done the settings as per your instructions – but still this issue – can u please look into this and give us a solution – our user experience is getting affected – mobile theme is now all gone – just AMP and DESKTOP working
WP CACHE SETTINGS: https://snipboard.io/14MC90.jpg
THEME SETTINGS :https://snipboard.io/xPzryK.jpg
Issue Screenshot : The mobile normal view is not working – its showing the AMP view only
Hello!
I can see the same screenshot. What is the problem there? Do you use any extra caching tools on your server too?
Thank you!
No we havent used any extra caching –
Followed your steps – please help on this – it will be better if you can arrange some screen share call or if you need we can share you admin access of the website.
This is creating lots of issues now – please help
Hello!
Unfortunately, we do not provide support via calls or screen sharing apps.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– provide more information (screenshots/video) about your issue
– a link to this topic in order to identify you
Thank you!
Hello Team,
I shared all the details on the email – would request you to solve this on an urgent basis.
Hello!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Thank you!
ok – we will wait
