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I had the same problem of Nitish. I say “had” beacause I believe I solved it. But not at all.
I try to explain. Sorry for my english…
I tried to empty cache, to compare source page of my site with original Newspaper, uninstall all plugins, reinstall them, change theme setting, change theme and reintall it. Nothing to do! Sharing on G+ a disaster…
Thumbnails were little and wrong, right the title, without meta description.
I followed the conversation between Nitish and Chris, here, and between Nitish and administrator TagDiv on Themeforest comments. Same frustration for me.
Today I noticed that the number of Thumbnails sharing on G+ was 30 and they were taken from the categories of “mega menu”, not random, but in order of menu. So, if I had in my menu for ex. “art”, “fashion”, “funny”, “sport” and my menu is “Mega menu”, G+ thumbnail was taken from the thumbnail of mega menu preview, in order: art, fashion, etc). If I moved category in menu switching place, thumbnail changes. Interesting, I said!
Going on with my experiment, I noticed that removing mega menu with sub category, thumbnails were correct! I supposed the gap was here. Now I removed [category with subcategory] from mega menu. All is ok. Sharing on G+ is perfect: correct title, correct thumbnail and correct meta description!
But I’d like to solve the entire issue ’cause megamenu with sub category is the peculiarity of this theme.
Hi,
Thanks Chris!
@Keld Bendtsen
Adding this line: add_filter( 'wp_default_editor', create_function('', 'return "tinymce";') ); ..to functions.php file like this: http://screencast.com/t/Fdx0665vgRg defaults the tinymce/visual editor on post editor.
I have also tested this and work fine using the latest theme version (4.6.1) so please make sure as Chris stated that you empty caches and purge files if you use CDN.
Thanks
Hi,
Do you still have this issue as I have just checked your site using iPhones(4s,5s)/iPad/iPod and in all cases I have seen the menu icons like this: http://screencast.com/t/1EzghOHOtvT
Could also happen due to cache so make sure you empty all caches then check again.
Thanks
Hi,
We do recommend the use of W3 total cache plugin with just the page cache enabled and without the minification options or CDN: https://forum.tagdiv.com/how-to-make-the-site-faster/ the fifth step.
I have checked your site and noticed that you do use CDN which generates lots of errors: http://screencast.com/t/Iww2px49is
Please make sure that you disable CDN and just leave page caching active then check for this again without any plugins active, disable all of them leaving just Visual Composer and W3TC and test again.
Please let mew know how it goes!
Thanks
Hi,
I have also tested this using the latest theme evrsion and haven;t had any issue of this type so you shoiuldn;t experinece this also.
Please try this without any plugins active and also make sure you empty cache as well and make sure the theme actually saves settings. The issue with saving settings usually appears because the server security module blocks the access to admin-ajax.php file. Try to verify if this happens when you save settings in other cases in theme panel and also verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
Contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.
Hope this helps! Please let me know and also provide your site’s URL!
Thanks
Hi,
Please also send a link to your site containing this issue so I can inspect it and make sure you also test this without any plugins active, empty cache and purge files if you are using any CDN host services.
Please let me know if you still have this issue after doing all this.
Thanks
Hello,
I installed the theme couple of days ago and started building it. Now WP admin bar is appearing above the top menu and I dont know why..
I did not code anything and i cleared system cache but still it does the same.
http://165.f04.myftpupload.com/
Please look at it.
Be sure to clear all your web cache, reset CDN feed as applicable and do full cache clear on your web browser.
Also the code I provided was “example” — you need to obviously change that from 'return "html"; to whatever the visual editor directive is (sorry, don’t know what that is… see the WP Codex for info!).
Hi Support: not sure what reason but I used WP cache and WP security (not sure which one or other plug in cause it). It used to show the menu icon on iphone as well as search field and icon now it disappear. Please help.
My site cisocial.net
Hello,
The theme is not displaying correctly at all. It seems it may be an issue with W3TotalCache, as it breaks when that plugin is activated but works fine when it is deactivated. This is odd since you guys recommend W3TC in the theme documentation. I have activated W3TC so you can see what the problem look like here: http://dev3.beta.dailysundial.com/ Note that it displays just fine when I deactivate it.
Any clues as to what is causing this? Note that I tried disabling Minify options (which can mess with some themes) to no avail. I am using the latest WP release and the latest release of Newspaper. All plugins are up to date.
Thanks for your help!
Hi,
I have checked your site and noticed this scripts error in your console: http://screencast.com/t/69SCsgxIad cause by a plugin which can also cause the issue you have so please make sure you disable all plugins, empty cache and check for this issue again.
Please let me know how it goes and also make sure you update your theme to the latest version which is 4.6.1 if you are not using it already!
Thanks
Hi,
We had some issue with the social counter plugin on previous theme versions but we have them fixed so if you are not using the latest theme version which is 4.6.1. I suggest you update your theme and also install the social counter from the /plugins folder.
If you still have issues with this please make sure you sue the social counter right: https://forum.tagdiv.com/how-to-manage-the-social-counter/ and also try it without any other plugins active and make sure you empty cache.
If nothing helps please provide a link to a page which contains the social counter with this issue so I can check this.
Let me know how it goes!
Thanks
Hi,
I have retested this using 1,2,3,4 as value for the limit attribute and worked fine in all cases: http://screencast.com/t/qsslv99QFVm so it should work in your case also, please make sure you do this like shown in the screen and empty cache if you use any.
Please let me know!
Thanks
Hi,
Sorry for this inconvenience!
I did answer to this in the other topic you’ve made related to this issue you have. I have just checked for this issues on BlackBerry as you’ve mentioned and as you can notice in the screenshot below that the review stars look as they show and not showing any strange chinese characters: http://screencast.com/t/hK9sgsxrRq
Please note that I have made this tests on our demo: http://demo.tagdiv.com/newsmag/ as when I try to access your site a mobile version of it it’s loaded which doesn’t help me to figure this out.
As I also stated in your previous post you’ve made I suggest you try to re-generated the font like this:
1. go to https://icomoon.io/app
2. button “import icons”, import from newsmag.svg (in /images/icons/),
3. select all icons;
4. button “generate font”, button “download”;
5. copy the 4 files (.eot, .svg .ttf .woff), in “fonts” folder in the downloaded zip file, rename icomoon.* to newsmag.*, replace old files.
Please let me know how it goes and also let me know if you disable the mobile version of your site so I can test and inspect this.
I also advise you to try all this without any plugins active and make sure you empty cache.
Hope this helps!
Thanks
Thanks for help! Unfortunately this works only with default quotes (blue quote). I’m using quite a few box left quotes and changing “black quote” typography settings doesn’t changed them at all. I tried a dozen times with different font and size settings but my box quotes look the same all the time. I emptied caches a few times, too, just in case.
Hi,
I have checked your site and noticed this js errors in your console which can cause this as the mobile menu works based on js: http://screencast.com/t/bxcc6028AbuB
Please try to check this without any other plugins active lave just the Visual Composer plugin active, empty cache and also purge files if you use any CDN host services and check again. Enable plugins one by one afterwards to find the one that is causing this issues.
Please let me know!
Thanks
Hi,
Please also check if other caches aren’t saved as well as the issue with saving settings usually appears because the server security module blocks the access to admin-ajax.php file. Try to verify if this happens when you save settings in other cases in theme panel and also verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
Contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.
Hope this helps! Please let me know and also provide your site’s URL!
Thanks
Hi,
To turn off the minification or to purge file or empty cache you first need to use a cache plugin or a CDN host service.
Info about caching plugins/CDN: http://code.tutsplus.com/tutorials/wordpress-caching-plugins–wp-26445
If you aren’t aware of using any of this plugins then just go to your plugins section select them all except “WPBakery Visual Composer” plugin then deactivate them.
Check for the issue again after doing this and if is still happening please give us wp-access so we can also check this and send login details via email at contact@tagdiv.com and also provide an URL to this topic or specify your issues details.
If you don’t get this issue after this you can enable them one by one to see which one is causing this and search for an alternative or not use it at all.
Thanks
Basically nobody should be trying to access your theme directly via that URL… might be a hacker, hence the 500 error.
This also happens “once” when switching themes or updating theme.
For example I updated my theme on the 29th of Dec. got one 500 error. None since.
Technically it’s a WordPress issue, not a theme issue; since what happens when installing or updating theme, is that for a few minutes something is trying to be cached from the location of theme when it might not be there.
If you get a ton of errors, it’s somebody trying to access your theme folder, which is not normal … it’s like somebody trying to access your wp-includes folder; not a normal link anywhere on the site.
How do I cache/purge files turn off js minification?
I have been emptying the cache but still the same
Hi,
Not sure as I’ve also tested this and haven’t managed to recreate this issue on my device locally. Please try to empty all cache/ purge files if you use any CDN host services, lave just the Visual Composer plugin active then try again.
Also try to re-save your permalinks and to switch the number of posts displayed on category pages from here: http://screencast.com/t/rtQN8yGnQ and check if posts are still left out. You can check the numbers of posts that should appear on a specific category then check if all of them are displayed.
Please let me know!
Thanks
Hi,
I have checked your site and noticed all this js errors in your console which can cause this: http://screencast.com/t/IeX7TKtAnh
Please make sure you try this without any plugins active and also make sure you empty cache/purge files turn off js minification if you use any then try again.
Thanks
Hi,
Thanks! I have inspected this issue and seems that some how the image is also pulled in the description and I can’t tell why as I have also tested this and haven’t had this issue.
My test:
Configuration: http://screencast.com/t/wakun3r1FwG
Result: http://screencast.com/t/fzCKtMLVfHex
First of all please makes sure that you use this feature right and follow this guide for that: https://forum.tagdiv.com/smart-list/
If you still have issue with it after that please make sure that this is not happening because other plugins you use and disable all of them leaving just the Visual Composer active, empty cache/ purge files if you use CDN and check again.
Please let me know if you manage to solve this or not.
Hope this helps!
Thanks
Hi,
I have tested this and haven’t found any issue with the background when using a vimeo video playlist on page: http://screencast.com/t/LuvBIFVitd
This could be due to a plugin so I suggest you make sure that you disable all plugins then empty cache if you use any and also purge files if you use CDN hosting services then check again.
If if you still have issues with this after that please make sure that you use the latest theme version which is 1.3.1 and please provide your site’s URL as I need to inspect it for this and make sure that you have an background image/color set for your homepage.
Thanks
