Search Results for 'cache'

Hello,

Please use this guide to set up your counter properly: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
Make sure you clear all caches afterwards.
If you still cannot get it to display properly, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also disable any image optimization tools you might have in place. It seems your thumbnail for those posts gets converted to a 1 x 0 pixels image. That is why you cannot see it.
After you disable all plugins and check any custom code please make sure thumbs are active on your site: http://screencast.com/t/jIv2BXrCM5hW and then use this guide: https://forum.tagdiv.com/search/strange/

Thank you!

Hello Brandon,

There is an option for it which allows you to hide comment count and author name from modules/blocks and for posts from Theme panel, like this -> http://screencast.com/t/aagCbSfF0 -> http://screencast.com/t/ezNSACA8C
Maybe if you have a strong caching plugin and that’s why these still occur. Try to clear all your caches and check the results.

Thanks for the message!

Hello Jaku,

I have inspected your website and I saw that your site moves a little hard (very smoothly). Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Notice that our theme is very complex which has a huge core and if you are using some untested plugins, all of these can interact with the theme code and cause a lot of unknown issues, like that.

Hope this helps and let us know how it goes!

Thaks for the message!

Hello,

Sorry but W3 total cache is not a tested and approved plugin. The recommended cache plugin to use with our theme is wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

The problem you mention is caused by wp super cache. Please use this solution for a quick fix:
https://forum.tagdiv.com/topic/mobile-theme-problems-3/

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and rest cdn files if you use it. Plugin conflicts can sometimes prevent the normal functionality of wordpress and the theme.
Also if you use a child theme check your code or simply switch to the main theme to test the menu again.
Let us know how it goes.

Thank you!

Hello Dannyn82,

I have inspected your website and I saw that you are using some untested plugins which can interact with the theme and cause a lot of unknown issues. Please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, clear all your caches, purge CDN files if you are using the CDN system and check the results.

Hope this helps!

Thanks for the message!

Hello veet1975,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. I have inspected your source page and I saw that you have some untested plugins which can interact with the theme code and cause a lot of unknown issues. If the problem is still there, please try to make a new clean install from scratch only with required plugins, clear all your caches and check the results. And also, if you have some custom modification through code, try to revert the theme to the initial state and see how it will work.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

Please access your theme panel and load the English translation and load your language again from here: http://screencast.com/t/828218qho0K
Make sure you clear all caching afterwards.
If you still have trouble with this please try to disable all plugins except visual composer, clear cache and reset cdn files.
If you still have trouble with this, please contact us via email at contact@tagdiv.com and provide wp-admin so we can investigate.

Thank you!

Hello riolec,

Please ensure that you are using the latest version of the theme (Newspaper 7.5) and also, the latest version of required plugins which come bundled with the theme (Visual Composer 4.12.1 and Social Counter 4.1). Clear all your caches and check the results.
If your problem is still there, please provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Well it seems you have a pretty strong cache. We only recommend wp super cache and cloudfare for a cdn.
We found these results to work best:
https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello,

This is usually a caching issue. Please only use the recommended theme cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and if you use a cdn server please only use these settings: https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello duybinh202,

First of all, please ensure that you are using the latest version of the theme (Newspaper 7.5) and also, the plugins that come bundled with the theme packet. Also, make sure that your block is filtered by latest articles. If you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Maybe it could be a caching problem. Try to clear all your caches and check the results.

Thanks for the message!

Hello,

Please do not use photon as it is known to cause issues. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then please use this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hello 3gca,

First of all, try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for the message!

Hello faris,

I have inspected your website and I saw that you have some additional customizations which may affect the proper functioning of the theme. Also, please try to disable all the plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Notice that the Jetpack is a huge plugin which has a lot of modules and which are not all tested with the theme, as and the Mashare plugin. Try to disable them and use the theme without them, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thaks for the message!

Hello ringstonmedia,

Until now, we do not have any bad reports in this regard, sorry! It seems to be a problem with your website. Please keep in mind that the Visual Composer is fully compatible with the theme and seems to work as properly with the theme. Ensure that you are using the latest version of the theme and the latest version of plugins which come bundled with it. So, if you are using some untested plugins, please try to disable all of them, clear all your caches and install only the plugins that come bundled with theme and rule out any conflicts.
If the problem is still there, please provide your website URL, the specific page where the issue appears so I will be able to inspect it closer and provide a more accurate response.

Thanks for the message!