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Hello Ramin Davi,
I have inspected your website and I saw that you have some problems with your mobile menu, sorry! First of all, please try to disable all of your untested plugins which might interact with the theme core files and causes a lot of unknown issues. Remove all of them, leave just to active only the plugins which come bundled with our theme, clear all the caches, purge CDN files if you are using the CDN system and check the results. All the setting regarding on mobile background can be found in Theme panel, like this -> https://www.screencast.com/t/SReeYrPvmzBw
Thanks for your understanding!
Hello Edragon,
Do you are referring of missing to this option, like this -> https://www.screencast.com/t/4JGNM3jd Please ensure that you are using the latest theme version which is available on Theme Forest and install it via FTP way because this is the surest method in this regard. Also, check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Cler all the caches, purge all CDN files if you are using the CDN system and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
hello,
I have tested both colors you mentioned on my end but they work as expected. I cannot recreate the issue. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello harmario,
These strange symbols it seems to come from your language used on your website or it is possible to be caused by your CDN system if you are using something like this. Try to purge all of CDN files, clear all the caches and check the results. Also, you can turn off the support language from here -> https://www.screencast.com/t/HbNBrSJm for better results.
Hope this helps!
Thanks for your understanding!
Hello vasik,
Try to disable all of the untested plugins, leave just to active only of our required plugins and which comes bundled with the theme, clear all the caches, purge all CDN files and check the results. Notice that our theme has been fully tested with using other ads and should work as expected.
Thanks for your understanding!
Hello yui.ng,
It seems to be a strange issue. I saw that you are using some untested plugins which can interact with the theme core files and causes some unknown issues, sorry! Try to disable all of them, leave just to active only the required plugins, clear all the caches, purge CDN files if you are using the CDN system and check the results.
Thanks for your understanding!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
I have tested the font on my end but could not recreate the issue. The block title font on every template worked as expected.
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test again.
Thanks.
Hi,
The Rocked loader feature should be disabled to avoid possible issues. This could interfere with the theme. You could check this guide for more information
– https://forum.tagdiv.com/cloudflare-cdn/
Thanks
Hi
I have serious issues about my site connecting to MAXCDN network.
Chat support says that there are a lot of redirects and so my site cannot integrate with CDN.
“And since CDN only replicate and cache your static assets, CDN will replicate redirect as well”
“Your Origin is not stable and that’s definitely reason why CDN don’t work properly ”
They said I must ask the developer why this is the case.
https://tools.pingdom.com/#!/eNaVvT/www.lastminuteholidaycruises.com
curl -IL http://lastminuteholidaycruises.com/wp-content/uploads/2016/12/2017-01-17_161922.jpg
HTTP/1.1 302 Found
Date: Tue, 11 Jul 2017 15:33:13 GMT
Server: Apache
Location: http://www.lastminuteholidaycruises.com/wp-content/uploads/2016/12/2017-01-17_161922.jpg
Cache-Control: max-age=3600
Expires: Tue, 11 Jul 2017 16:33:13 GMT
Connection: close
Content-Type: text/html; charset=iso-8859-1
Set-Cookie: DYNSRV=lin106; path=/
HTTP/1.1 200 OK
Date: Tue, 11 Jul 2017 15:33:13 GMT
Server: Apache
Last-Modified: Fri, 05 May 2017 14:34:04 GMT
ETag: “5a4b-54ec7c805165e”
Accept-Ranges: bytes
Content-Length: 23115
Cache-Control: public, public
Expires: Wed, 11 Jul 2018 15:33:13 GMT
Vary: Accept-Encoding
Pragma: public
X-Powered-By: W3 Total Cache/0.9.5.4
Connection: close
Content-Type: image/jpeg
Set-Cookie: DYNSRV=lin126; path=/
Please can you help here as my site is not functioning properly at all.
Thank you
Kind regards
Hi,
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Sorry but we do not have installation service to provide.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
Can you help me understand how I am supposed to deal with this issue? The theme has the option to add custom JavaScript but it says to not include these tags “<script></script>”. The issue I am having is that the 3rd party JavaScript that I am supposed to use has an attribute in that very tag. Here is the copy of the code.
<script data-skip-moving=”true”>
(function(w,d,u,b){
s=d.createElement(‘script’);r=(Date.now()/1000|0);s.async=1;s.src=u+’?’+r;
h=d.getElementsByTagName(‘script’)[0];h.parentNode.insertBefore(s,h);
})(window,document,’https://cdn.bitrix24.com/b4627595/crm/site_button/loader_4_p3llqw.js’);
</script>
How am I to deal with this issue?
Hi,
Page speed optimization has to be done by you, this depends of many factors. There are many tutorials here on the forum on this matter, that you can follow. Some examples
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
You can install this caching plugin with the recommended configuration
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
You can use Cloudflare to speed your website
– https://forum.tagdiv.com/cloudflare-cdn/
There is also this guide to further optimize loading speed
– https://forum.tagdiv.com/how-to-make-the-site-faster/
When testing teh pagespeed, it is better to do it without having google ads and only essential plugins activated. Some plugins can have a negative impact regarding page speed.
Thanks
Hello,
If the get access token does not work on your site please uninstall and delete your current version of the social counter plugin and install this one:
http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
Then please cleart your browser cache before pressing the get access token. Here is an example on chrome: ctrl+shift+delete: https://www.screencast.com/t/afA9RzKuRsDv
Thank you!
Thanks
i disable all the plugins. clear cache \ cdn \ browser and it didn’t help..
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it.
Thank you!
Hello,
Our theme is fully compatible with the latest version of wordpress but maybe you have plugins that are not. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it.
Then test again.
Thanks
Hello,
I have just tested the list menu as well as block header 8 and it seems to work properly: https://www.screencast.com/t/bM8gter5d
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
Please disable all other plugins except the tagdiv composer, clear cache and reset cdn files if you use it.
Also if the page you are trying to edit was built with another page builkder (eg visual composer) it can also provide this error. Such pages will have to be recreated from scratch using the tagdiv composer.
Thank you!
Probably issue with your CDN and WP Super Cache setup.
