Hi
I’ve checked the sites on mobile with android, on iPhone and also with browser’s emulator and they works fine on my end. If you still have this issue try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test them again.
Let us know ho it goes.
Thanks!
Hi Donald,
Please ensure that you are using the latest version of the theme (Newspaper 7.4) with the latest version of required plugins, clear all your caches, purge CDN and test it again. If these settings still no appearing, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. Also, please provide the link of this topic so we can easily identify you.
Thanks.
Hello Rafay Raheel,
Unfortunately, I cannot access your website, sorry! First of all, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Clear all your caches, purge CDEN files if you are using the CDN system and try it again. Also, if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link of this topic so we can easily identify you.
Thanks for the message!
Hello david.filat,
Please ensure that you are using the latest version of the theme with the latest version of required plugins and then, please make sure that you have enabled the Comment Box. I have tested on my side and the Disqus still appearing good and for the mobile theme, like this -> http://screencast.com/t/XDyADYmJJrm Disable all the untested plugins if you are suing something like this and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Clear all your caches, purge CDN files if you are using the CDN system and try it again.
Thanks for the message!
Hi
Please make sure that you update the theme according with our documentation: https://forum.tagdiv.com/how-to-update-the-theme-2/ clear all caches, purge cdn files if you’re suing then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials, also give us ftp access, and we will inspect this issue as soon as possible. In your message include a link to this topic.
Thanks!
Thanks for the tips Chris…
Not ranting – frustrated! As I stated above, we’ve done everything suggested already. In the inbishkek.com site, is the only instance where the problem is happening. In the testsite.inbishkek.com, a subdomain of inbishkek.com, where we developed it, no problems, even with lazy loading enabled. iNBishkek.com was first created in the testsite, after verification that it was working, all files were copied to the inbishkek.com domain a new database created and config files changed to point to the correct domain.
We scoured through the bowels of these forums, found only 1 post from 1 YEAR AGO, and support’s suggestion was to disable lazy load along with ALL plugins – a bunch of BS! But we did, the problem remains – occurring intermittently, for example; it worked fine over the weekend, today – Monday – the problem reappeared again.
What is weird is this; in the home page all images appear. In posts – style 8, the slider and the featured image do not. And this is my main source of frustration with this theme.
Caching is via Comet Cache WP widget (FKA Zen Cache), fully optimized, we’ve been using it for years on several premium themes – never a problem. We also cleaned the affected browsers – Chrome, Firefox, Opera & Vivaldi. Safari and IE are not affected by the problem.
Prior to uploading images, each JPG is reduced in Photoshop to 72ppi, then compressed with Caesium. When uploaded, they are optimized again with EWWW Image Optimizer. For CDN, we keep it simple, we use CloudFlare from the hosting provider and integrate it via WP. Also, to avoid any issues with integral components of the theme, we purchased licences for Visual Composer and Rev Slider.
iNBishkek.com is not a play blog or a simple site, it is a business site. Our client, iNBiskek Magazine, depends on it for revenue and has been operating a website for 2+ years, with over 500K visitors per month and retained iMedia to give their site a complete new look and feel. Newspaper7 was chosen for its appealing look and future possibilities. However, one little problem after another, poor support, and here we are; 1 month behind schedule, over budget and a fully functioning site is nowhere in sight, so forgive me if a rant a little…or a lot.
HI
Please ake sure that you update the theme according with our documentation: https://forum.tagdiv.com/how-to-update-the-theme-2/ also try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re suing then test the site again.
Let us know ho it goes and if the problem persist please provide your site url so we can have a closer look.
Thanks!
i do follow your recommend disable all plugin,clear cache. i don’t use cdn and wordfence.
but still not working i can’t change setting and not empty text
Hi
Please make sure that you update the theme according with our documentation: https://forum.tagdiv.com/how-to-update-the-theme-2/ clear all caches, purge cdn files if you’re suing then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials, also give us ftp access, and we will inspect this issue as soon as possible. In your message include a link to this topic.
Thanks!
Hi
Try to deactivate all plugins except Visual Composer, deactivate the child theme, clear all caches, purge cdn files if you’re using then test the site again.
Let us know ho it goes.
Thanks!
Super fast on our system running 20 sites with millions of unique visitors per month; dedicated server.
Lots of possible reason it impacts YOUR setup(s):
With fully updated WP (4.6x branch), disable “bad” plugins that modify admin screens not updated for latest versions of WP.
So, a bad admin mod plugin might do dumb stuff like load custom fonts (new WP uses native fonts), load jquery more than once; using external tools like Jetpack, stats plugins, etc can slooooow site down — not related to theme.
External plugins which do content checks, bad Yoast SEO settings, plugins that try to rewrite/optimize images you upload “in post” can all slow things down (e.g., better to upload media via media manager separately, THEN place in posts).
Often checking your admin pages with F12/console for broken things, or things loading more than once is useful.
Also make sure your cache is cleared in browser, make sure you’re not using adblock on your own admin panels, or some funky extension in your browser, etc.
Make sure you’re not having portions of your admin loaded via CDN, separate from local stuff due to timestamp mis-matches; make sure not blocking portions of your admin via robots.txt or htaccess, or using a minification or optimization plugin on your admin pages — all that stuff BREAKS things.
But to be clear, I can say we have super busy 15 year old news portals, udpated daily, using this theme highly optimized, and having zero issues with admin panels. Just as point of reference.
(( I don’t work here. ))
Make sure you have enough memory allocated to WP, try disabling any plugins which mess with images (e.g., you can’t edit an image on CDN from WP); and generally best to edit photos on your local HD using Photoshop, GIMP, etc. Also check stuff like php timeout and such settings. And do F12/console in Chrome to see if any errors while in the admin panel or media panel.
Stuff “suddenly” not working, is usually not related a theme, but a plugin or WP update.
You should update the plugins that come with the updated theme, per the install/upgrade docs.
Be sure to clear caching, reset CDN with any updates, also.
If it “suddenly happened” two days after updating the theme could be anything: web server update, hack, etc. If you have automatic updates turned on, WP might have updated something and broken site — theme doesn’t break the site randomly 2 days after update, in my own experience (I don’t work here).
You can try
a) not using child theme
b) theme needs VC if you have used it for anything like home page; or some of the CSS isn’t there. If you’re using the beta TD Composer, then only those blocks supported by TDC will work, any “special” VC blocks will not.
c) switch to default theme
Note you have a number of errors on your site for font not loading, missing image, and “OTS” parsing error related to font not decoding. Use F12/console in chrome to see browser errors.
Waaaaaaaah
Asked and answered numerous times. Try disabling lazy load effect, try better optimizing your images. Check your cache, cdn, use of external tools like photon, smush it, etc that affect image loading.
Many of us long time users tired of the same questions over and over that are specific to your setup and not everybody else. 3 years later.
Sorry its such a chore to read the options to fine tune stuff. Man i hate wading through these rants. Oh wait, now im doin it too!
Heya!
just to chime in …
if they/you are using mod_pagespeed (possibly not), don’t forget to add a webp type;
for advanced users with WOFF2 fonts, you would also add TTL for woff2
e.g.,
ExpiresByType image/webp "access plus 604800 seconds"
ExpiresByType application/font-woff2 "access plus 604800 seconds"
depending on server/CDN setup you might need (out side the time to live section)
AddType image/webp .webp
AddType application/woff2 .woff2
(on many servers, fyi, you can also do: “1 month” if you prefer)
e.g.,
ExpiresByType application/font-woff "access plus 1 month"
ExpiresByType application/font-woff2 "access plus 1 month"
ExpiresByType application/vnd.ms-fontobject "access plus 1 month"
ExpiresByType application/x-font-ttf "access plus 1 month"
ExpiresByType font/opentype "access plus 1 month"
ExpiresByType image/svg+xml "access plus 1 month"
I have dedicated server, so as ever each setup type will vary depending on your use 🙂
(( FYI: what is WOFF2? Once you get obsessed with speed, you start getting to the “next level” stuff like so:
The new WOFF 2.0 Web Font compression format offers a 30% average gain over WOFF 1.0 (up to 50%+ in some cases). WOFF 2.0 is available since Chrome 36 and Opera 23.
https://gist.github.com/sergejmueller/cf6b4f2133bcb3e2f64a ))
Hi
Please make sure that you updated the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ also try to deactivate all plugins except Visual Composer, clear all caches, purge the cdn if you’re using then test the site again.
Let us know ho it goes.
Thanks!
Hi skyddsombud24,
If you are using some untested plugins please disable all of them and install only the plugins that come bundled with the theme and rule our conflicting plugins. Try to clear all your caches, purge CDN files if you are using the CDN system and check the results.
If your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can easily identify you.
Thanks.
Hello donmcleman,
Please try to clear all your caches, purge CDN files and check it again and see how it goes. Please notice that the cause in this regard most likely would be your caching plugin.
Hope this helps!
Thanks.
Hi
We removed the install buttons because many people used to believe that it’s a required plugin and without it the the site won’t be responsive. This plugin is an optional plugin mean to sped up the site on mobile devices. The mobile theme plugin is included in Newspaper-tf/plugins folder: http://screencast.com/t/jrlkLPSuK2p and can be installed like any other plugin from wordpress dashboard. If you’re using Seo By Yoast plugin install this version of mobile theme plugin: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip as the one included in theme’s path create a conflict with Yoast.
Thanks!
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files. Also please remove any code from your theme panel or child theme to rule out any custom code you added.
If you still have issues with this, please provide a link to your site so we can inspect it.
Thank you!
Hello gubedel,
I have tested on my side your website and everything seems to work as properly. Please try to disable all the untested plugins if you are using something like that, and install only the plugins that come bundled with the theme and rule out the conflicting plugins. Clear all your caches, purge CDN file if you are using the CDN system and try again.
Thanks for your understanding!
Hello,
I have tested this on my end but could not recreate the issue. Please try to disable all pl;ugins except visual composer, clear cache and reset cdn files if you use it.
If you still have this issue, please provide a link to your site so we can inspect it
Thank you!
Hello Dustin,
Sorry but apart from the super cache issue, we have no such reports of the mobile theme behaving like that.
We only tested our mobile theme with wp super cache so I cannot say for sure if your caching solution work with our theme or not, We can only recommend what we have tested.
You can also try to disable all plugins except visual composer, clear cache and reset cdn files in order to rule out a plugin conflict. We do not know of any other solution as we only identified wp super cache to cause this for the moment. Try your caching solution on another wp install. Create a sub-domain with the same settings as your main site and do not install the theme. Leave just a wp default theme and try the jetpack mobile theme solution. WP super cache also affected the mobile theme from jetpack, not just the one from our theme. This way you can figure out if the problem is caching related or theme related. (our mobile theme only behaved like this with wp super cache so I think it;s safe to assume it’s your caching solution causing it)
Thank you!
Hi
I’ve checked your site and the issue seems to be causes by a wrong css. Try to deactivate the child theme, clear all caches, purge the cdn if you’re using then test the site again.
Let me know how it goes.
Thanks!
Hello,
This is most likely a plugin conflict. You even have an error at the top of your site: http://screencast.com/t/xU1jjRTI2
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Then only use this caching solution:
https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/cloudflare-cdn/
Thank you!