Mobile Menu not showing

Theme seems to be working fine (other than I need some customization). The mobile menu expands but there’s nothing there?

I really need to get this fixed soon sorry. Must be busy but I have been waiting 3 hours now.

Hi

Please note that our working hours are from 8:00 AM – 17:00 PM.
The theme is tested and mobile menu works fine. If you still have this issue try to deactivate all plugins except Visual Composer, clear all caches then test the site again.
Let us know how it goes and if you still can’t manage to solve this issue provide your site url so we can have a closer look.
Thanks!

Ok than ks. I deactivated almost every plugin and took out my google analytics code and it’s still an issue from my end. Cleared cache for both phone and laptop. Menu works fine on my laptop, just the mobile version isnt showing it.

HI

Provide your site url so we can inspect this issue and get back to you with a more accurate answer.
Thanks!

gonzookanagan.com. Thank you. 🙂 It also seems to be a bit slow on mobile as well.

Hi

I’ve checked your site and the issue seems to be causes by a wrong css. Try to deactivate the child theme, clear all caches, purge the cdn if you’re using then test the site again.
Let me know how it goes.
Thanks!

Thanks. Deactivated the childs theme and cleared the cache in my phone and retested…still the same.

HI

Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this and we will get back to your as soon as possible.

Thanks!

Thanks. Sent this morning

So did we have any news on this?
I have the same issue on many of my sites that are using newspaper and newsmag.

https://ael24.net
http://studentvoice.com.cy
https://apollon1954.com
https://apoel365.net
http://ygeianews.com
https://anorthosis24.net
http://mycooking.mcmedia.com.cy
https://anorthosis365.com

Nothing… :/

Still no reply to the email and I have sent off the admin access and no one has logged in with it yet. I will now be out of the service area for a couple days so It’ll all have to wait now I guess…

Hi

Sorry for the late reply, we don’t work on weekends. During the day we will login on your site and we will inspect the issue.

@nmf I’ve checked all your sites and the mobile menu works fine:
– http://screencast.com/t/xPJ8TUre
– http://screencast.com/t/b19p1NjHfN
– http://screencast.com/t/5HrS3Yhf2
– http://screencast.com/t/8FrrHW5yY
– http://screencast.com/t/S6enFcVre
– http://screencast.com/t/z3E5Mllut57a
– http://screencast.com/t/3TWeVf9ZMXwF

Thanks!

Is this screencast with the chrome inspector or with the actual browser ?
Also the issue is with iOS devices using the Safari browser.

Hi

I’ve checked the sites on mobile with android, on iPhone and also with browser’s emulator and they works fine on my end. If you still have this issue try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test them again.

Let us know ho it goes.
Thanks!

This is how it looks like to me

Here’s the link in case it doesn’t work properly

View post on imgur.com

• This reply was modified 9 years by nmf.

Hi

I still can’t duplicate the issue on my end.
However on a closer look over the site I’ve noticed that you’re using W3 total cache plugin. We didn’t tested this plugin and we can’t recommend it to be used so you can also try to delete all caches a fer times, just to make sure that are fully emptied then try to deactivate this plugin and check how it goes.
As a ache plugin we recommend WP Super Cache with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks!

For some reason I can’t create a new post for support so I am posting in hopes to get some support here. I havent been able to figure out how to do any automatic updates for the theme NewsMag that I purchased and frankly, I am a little worried about overwriting anything. I am now experiencing this error – “Your session has expired. Please log in to continue where you left off.”
It keeps login me out every 30 seconds or so. I have run a virus scan on the server and it was fine so I assume its the template or a new plugin that I may have installed. Just checking in on that.

Also need to know how to shut off the popup.

Thank you.

Thank you. I managed to get the update done. I didn’t see much about automatic updates though? I may just have missed it.
What about the popup articles on the right side? When going to the site, the latest article menu pops up and it has annoyed a few readers (can’t please everyone I know) but I would like to know where to shut it off from if you don’t mind. Thanks so much! 🙂

You are awesome! Thanks so much! 🙂