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Hello Thanks for the response .
I don’t understand that what you have mentioned about the CDN , what is the relation between arrow issue ?
Thank you !
Please check the Cloudflare (CDN) and see the rooket loader option to be disable, you can check our guide about CDN here -> https://forum.tagdiv.com/cloudflare-cdn/
Hope this will help you!
Thank you!
Hi,
Unfortunately, the theme does not have any such an option that allows you to stop this menu functionality on the mobile theme, sorry! If you want to do this, you will need to add the following custom CSS code inside your Advanced Custom CSS section from your theme panel, like this -> https://www.screencast.com/t/5rDj0jJk Clear all the caches, purge CDN files and check the results.
Thank you!
Hi,
Thank you for your message! If you want to roll back the WPBackery to the version of the plugin which comes bundled with our theme you will need to remove it and load it again from the theme packet folder from here -> https://www.screencast.com/t/Tsl4LnTuw In the future, please do not update it. Keep the version which comes bundled with our theme. After you have made these steps, please clear all the caches, purge CDN files and check the results.
Thank you!
Hi,
Did you tried all the steeps from all topics for the problem with icons?
Please try this solution too
-> https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/
-> https://wanago.io/2018/11/05/cors-cross-origin-resource-sharing/
If you do not want to use the awesome icons you can try the above solution; set the images from media library and set some classes on theme for custom css
-> https://www.screencast.com/t/2SJTKAiBI
-> https://www.screencast.com/t/oYI89l6jYYuM
-> https://www.screencast.com/t/8bgpwmK9qPQ
-> https://www.screencast.com/t/nvYKDeyB
-> https://www.screencast.com/t/WIKAnxWB3jE9
Hope this will help you!
Thank you!
Hi,
Please make sure that the CDN is set as in our documentation -> https://forum.tagdiv.com/cloudflare-cdn/
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.
Also please check with some banner to see if the ads are working properly, for the moment I can see only 2 ads on your mobile posts ( the header ads and bottom ads ).
Let me know the results!
Thank you!
Hi,
I have made some tests with on my website with the latest version of the theme and seems to works all of the header styles, without any problems. On the mobile, you can see the social icons only when you press the toggle mobile menu, before your main menu, like this -> https://www.screencast.com/t/i2LaDPN0 Please ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge all the CDN files and check the results. It is possible that your caching plugin to be very strong and so you may not see the changes in frontend. After you have checked all of these steps and if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, very important is to provide there the link of this topic so we can quickly identify you.
Thank you for your understanding!
Best regards!
Hi,
Most likely, you do not correctly add the auto amp ad in the right section. Please check the following steps from here -> https://support.google.com/adsense/answer/7480616?hl=en
-> https://support.google.com/adsense/answer/9011465?hl=en -> https://prnt.sc/npctxz Clear all the caches, purge CDN files and check the results.
Thank you!
Hi,
Please note that all of the header styles should work as expected, without any problems! I have made some tests with them and it returns good results. I have checked your website and I saw that you are using the Header Style 5 which works as expected. If you are using some untested plugins, please remove all of them, purge CDN files and check the results.
Also, I have checked your license status and I saw that your support is expired, as you can see here -> https://www.screencast.com/t/bs477qjLKHPj In the future, if you want to have access to our technical support, please extend your license.
Both Newspaper Theme and Newsmag Theme are supported by the tagDiv team accordingly to the ThemeForest Item Support Policy -> https://themeforest.net/page/item_support_policy. In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance. To post or reply on the forum, you have to be in the premium support period.
Thank you!
Hi,
Is look like you have some errors in console log -> https://www.screencast.com/t/oHhBxkoVJAcP
Please check the Cloudflare (CDN) and see the rooket loader option to be disable, you can check our guide about CDN here -> https://forum.tagdiv.com/cloudflare-cdn/
Hope this will help you!
Thank you!
Hi,
Please check the Cloudflare (CDN) and see the rooket loader option to be disable, you can check our guide about CDN here -> https://forum.tagdiv.com/cloudflare-cdn/
Hope this will help you!
Thank you!
Hi,
Most likely, you do not correctly add the auto amp ad in the right section. Please check the following steps from here -> https://support.google.com/adsense/answer/7480616?hl=en
-> https://support.google.com/adsense/answer/9011465?hl=en -> https://prnt.sc/npctxz Clear all the caches, purge CDN files and check the results.
Thank you!
Hi,
It seems to be a problem regarding PHP memory. Please increased all of the system status paramteters to be according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ ALso, if you are using some untested plugins, please remove all of these, clear all the caches, purge CDN files and check the results.
Hope this helps and let us know how it goes!
Thank you!
Hi,
This problem can appear because you have a lots of errors in console -> https://www.screencast.com/t/uhGrWdoiYh, please try to fix theme first! most of theme is look like are provide this problem because the rocket loader from CDN, please make sure that you have set the cloudfare as in our documentation -> https://forum.tagdiv.com/cloudflare-cdn/
We suggest you extend your support if you still need our help with your website or add extra keys that still have support.
Please check this article -> https://forum.tagdiv.com/cant-post-reply-support-forum/
Thank you!
Hi,
Unfortunately, please note that by default, the main functionality of our search bar is to display only the results from your website and not from some outside websites, sorry! It seems to be strange if your search displays you some other results from outside websites, sorry! Please check your plugins list and if you are using some untested plugins, please remove all of them, clear all the caches, purge CDN files and check the results. This is the first step for WordPress debugging.
Thank you!
Hi,
From what I can see that looks quite broken. There are shortcodes displayed, the style is broken etc.
There is even an error among the shortcodes – http://prntscr.com/o5tuwb
Starting from 9.7 the TD composer has to be active at all times, as most of the theme files were moved in the composer. There is an article about it here
– https://tagdiv.com/updating-the-core-of-tagdiv-themes/
There may be some problems with both composers active, but nothing so major.
I see you might be using a CDN, I suggest that you purge it as a first step
– https://support.stackpath.com/hc/en-us/articles/360001134763-Purging-files-from-the-StackPath-CDN
Also activate the tagDiv composer plugin, and deactivate all non-theme plugins as a test.
After doing this check if the situation has improved.
Thanks
Please see images:
https://cdn.starnewsgroup.com/make-inline.png
https://cdn.starnewsgroup.com/row-padding.png
The row padding was already set to 0, and the menu was set to inline but the height of the menu cannot be adjusted. I even tried creating a custom class for the menu in the TD composer and then adding CSS to set the height, but that did not work either.
Also:
1. I can’t set my submenus to use “background” as the hover style, I only have Default and Underline. Not sure why background appears for the main menu but not for the submenus.
2. The logo and header ad elements I have in the Header Builder appear to be positioned correctly, but when I preview them the header ad (728×90) shrinks way down and the logo moves far to the left.
3. I have the live search in the main header menu below the logo, but I had to create a 3/4 + 1/4 column and put the menu in the 3/4 and the live search in the 1/4, and now there is way too much space between where the menu ends and the search starts. Not sure how I can close that up. You can’t seem to click and drag to adjust sizes or spacing in the builder.
I have created three images to show what I am describing above. One is the view of the new header in the header builder, one is the way it previews, and the third is the header I have on our live site, which is using Newspaper 8.8.2. Thanks for any guidance you can provide.
https://cdn.starnewsgroup.com/viewed-in-header-builder.png
https://cdn.starnewsgroup.com/preview-in-header-builder.png
https://cdn.starnewsgroup.com/header-on-live-site.png
Hi Calin,
Please don’t modify the text, just change the language and put, for example, Spanish, how I do it.
You will see that there is a problem here, some translations do not work if left by default.
Yes, I deactivated all plugins, removed the cache, emptied the cdn, and the problem persists.
https://fotos.subefotos.com/5e39ddd710dd815fe45e7664e7f6051do.jpg
https://fotos.subefotos.com/0962832408f639d45f6a8e5a419743d9o.jpg
Hi,
Ensure that you have correctly installed the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, if you are using the child theme, please switch to the main theme because we do not recommend using the child theme because it might break the theme functionality. Also, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. For more investigation, please provide your website URL.
Hope this helps and let us know!
Thank you!
OK, I have made some progress with creating a header but still have some issues, basically I am trying to recreate what we have in Newspaper 8.8.2 using Newspaper 9.7.3 and the Header Builder. My issues are:
1. I can’t set my submenus to use “background” as the hover style, I only have Default and Underline. Not sure why background appears for the main menu but not for the submenus.
2. I cannot see a way to set the height of a menu. My top menu is twice as high vertically as it needs to be but I see no way to adjust that. I even tried creating a custom class for the menu in the TD composer and then adding CSS to set the height but that did not work either.
3. The logo and header ad elements I have in the Header Builder appear to be positioned correctly, but when I preview them the header ad (728×90) shrinks way down and the logo moves far to the left.
4. I have the live search in the header menu, but I had to create a 3/4 + 1/4 column and put the menu in the 3/4 and the live search in the 1/4, but now there is way too much space between where the menu ends and the search starts. Not sure how I can close that up. You can’t seem to click and drag to adjust sizes or spacing in the builder.
I have created three images to show what I am describing above. One is the view of the new header in the header builder, one is the wya it previews, and the third is the header I have on our live site, which is using Newspaper 8.8.2. Thanks for any guidance you can provide.
https://cdn.starnewsgroup.com/viewed-in-header-builder.png
https://cdn.starnewsgroup.com/preview-in-header-builder.png
https://cdn.starnewsgroup.com/header-on-live-site.png
Hello team,
I used the Spanish language from the Newspaper control panel. I checked the terms and they are fine. I have removed all cache, everything (web, plugin litespeed, cdn, etc..) but the language still appears in English.
I’m using the mobile + amp version, especially this is on a mobile, in mine also comes out English.
https://fotos.subefotos.com/091351635b3a339435363cdf637e6bf7o.jpg
https://fotos.subefotos.com/4c628f275177d4eb8cb3346258aad02ao.jpg
La web: https://cutt.ly/ioJeMS
Am I doing something wrong? Do I have to do anything else to make it work?
A different question, to take advantage of this consultation:
Is it possible to create a different home for the td-mobile version using a mobile phone? I mean, with the option MOBILE+AMP activated. Right now my last entries come out, and I think that with the right category, I can choose the three that appear. Are there ways to customize?
Cheers and thanks
I tried to explain above why this may happen, if the website loads slowly and the stylesheet and other website resources are not loaded in time, the tester will detect various issues.
Without the stylesheet loaded in time, for example the menu items are detected as being too close together – http://prntscr.com/o4dp3t
With the stylesheet they are not close together actually – http://prntscr.com/o4dpie
You can try to begin optimizing the website, making it faster to avoid such issues. Reduce the plugin number if possible, maybe use a CDN, consider a better hosting, also make sure the cache is set as recommended
– https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
i change amp code and added responsive, great, here example: 
but i see amp js url. what different ?
Your code:
<script async custom-element="amp-auto-ads" src="https://cdn.ampproject.org/v0/amp-auto-ads-0.1.js"></script>
Adsense:
<script async custom-element="amp-ad" src="https://cdn.ampproject.org/v0/amp-ad-0.1.js"></script>
Which one do I use? for fast and for good.
thanks
Hi,
Please provide your website URL so I can take a closer look at it. If you are using the child theme, try to switch your website to the main theme, remove all of the untested plugins, clear all the caches, purge CDN files and check the results.
Thank you!
Hi,
Please ensure that your theme was correctly installed via FTP way, according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/, check all the system status requirements from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ Also, remove all of the untested plugins which might interact with the theme core files, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.
Thank you!
