Hello @Adrian568!
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi, as in subject i updated from 11.3.1 to 11.3.2 but i lost a lot of customization (hedaer, footer, settings, ecc).
I use a child theme.
Header: https://ibb.co/Z822Hmm
Footer: https://ibb.co/4g4x3VD
Why i lost my data? Could you help me to solve?
Thanks in advance
Hello!
The tagdiv Composer is the main plugin. So, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
I can see an error when I’m trying to see your posts which come from an external plugin.
So, the issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello!
The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache (also from your browsers) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
We are wanting to edit the Post Loop that is used on our Cloud Template used to display the content for categories. We would like to add some content under the Sample post title text. Just need to know the location of the file needing to be edited. What is the difference between Post loop and Post Loop 2 blocks? Where are those files located as well?
We Would like to use the child theme method. Please share instructions for this as well so when we do updates it will not be an issue. Thank you.
See video.
https://www.screencast.com/t/c7bKkRKjcFiS
Hi viaggindia,
To edit the loop 2 you and set the code under the post title, you’ll need to edit this file wp-content/plugins/td-cloud-library/includes/tdb_module.php set the code after the $module_title_tag tag is closed -> https://i.imgur.com/KGllKC0.png like this https://i.imgur.com/i6liVfY.png the results will be -> https://i.imgur.com/GgTONrg.jpg
Unfortunately, this files can not be set in a child theme.
I hope this will help you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you have a good host, also if you use a plugins like Wordfence please set it in learning mode.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you
Hello!
Unfortunately, child theme support for mobile theme is not available at the moment in our theme.
Thank you for understanding!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
The issue with the bounce has been discussed already here, please check: https://forum.tagdiv.com/topic/high-bounce-rate-after-back-up/
Thank you!
Hello!
Ok, then you can overwrite them by the child theme as in our documentation here: https://www.screencast.com/t/a4PDyCWx0Eau
Please check the documentation about how you can overwrite Single Templates, Modules, Headers, Footer template, etc: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Hope that helps you!
Thank you!
Hello!
It depends on what modifications you have done in Composer, because maybe some of those changes can not be added in the child theme. Please provide more information about those changes you have done in order to help you efficiently.
Thank you!
1. Add child theme support for mobile theme.
Many sites alter the layout or add some extra ad codes, widgets to a single post page. So, every time the theme gets an update, the developer needs to redo those customizations. (Single template, header, footer) [/wp-content/plugins/td-composer/mobile/]
2. td Plugin updates
Every time we update the theme it’s doesn’t auto-update all the plugins. Consider fixing this or provide plugin updates in the plugin section directly. Most of the time you just change the updated date of the plugin and not its version which confuses most of the users. Also, make sure it should not install or update the td plugin which is not in use. In our case, we don’t use td social counter plugin but on every update, it is being auto-installed from the welcome screen.
3. Changelogs and Patch files
Provide clear changelogs (you used to provide it earlier before you introduced td standard plugin and td composer) Now even on the minor updates like (Newspaper 11.3.2), we have been asked to update td composer plugin and we lose all the customizations made in the plugin files (especially for mobile). So releasing even minor updates takes a lot of time for each site. Earlier it was really super easy to release minor updates just by overwriting theme files with patch (https://www.screencast.com/t/BXNL8iaX). Now every update has a few changes to the plugin files as well. I will suggest you provide clear changelogs for plugin files as well.
4. AdSense Responsive ad units for AMP (AMP Compatible ad unit)
Google recommends using responsive ad units on the site as they have started auto optimizing ads on the page. The mobile theme supports responsive ad units, but it uses fixed-size for AMP.
AMP should support Responsive AMP-compatible ad units. I am using Responsive AMP-compatible ads and I have seen improvements in earning. The last time I shared a solution for this via mail was on April 2, 2019, with you, but you have not implemented it yet.
/*
* if its a google adsense ad on amp..
* we use the 'g_data_ad_client' && 'g_data_ad_slot' to generate a adsense ad type > amp ad component
*
* <amp-ad width=300 height=250
* type="adsense"
* data-ad-client="ca-pub-2005682797531342"
* data-ad-slot="7046626912">
* </amp-ad>
*
* */
/*
* Modified by Amit Refer: https://support.google.com/adsense/answer/7183212?hl=en
**/
$buffy .= '<amp-ad width="100vw" height="320" ';
$buffy .= 'type="adsense" ';
$buffy .= 'data-ad-client="' . $ad_array['g_data_ad_client'] . '" ';
$buffy .= 'data-ad-slot="' . $ad_array['g_data_ad_slot'] . '" ';
$buffy .= 'data-auto-format="rspv" ';
$buffy .= 'data-full-width> ';
$buffy .= '<div overflow></div> ';
$buffy .= '</amp-ad>';
5. Newsletter
The theme comes with Newsletter plugin, but it does not work with mobile theme and AMP. Now Google has started mobile indexing first. From the sites I am handling, I can see 80-85% of overall traffic is from mobile devices.
Try to make a Newsletter plugin compatible/usable with a mobile theme/AMP version. Having a Newsletter popup will be the cherry on the cake. Currently, we have added Newsletter on Mobile and AMP by modifying the code.
That’s it for now.
Can we add the plugin-related changes in the child theme?
Hello @Satheeshraj
It is always advisable that the changes made in the theme files be put in the child theme.
Unfortunately, if you don’t update or reinstall the plugin I can’t help you.
Thank you for your understanding!
Hi,
We are sorry for any problems that we caused. Also we have released an updated version – Newspaper 11.3.2. – to fix and prevent this issue in the future.
Unfortunately, for the moment the td-cloud-library can not be set in a child theme, sorry! But using the cloud menu, the subcategories can be set with tagDiv Composer, so it should not bee need to edit the files -> https://i.imgur.com/hNGAzKX.jpg
Thank you!
I tried to do this but in version 11.3 there are changes. The relevant line of code is
1788 in the file
wp-content\plugins\td-cloud-library\shortcodes\header\tdb_header_mega_menu.php
So it is under plugins.
The thing is for those of us who are using child theme how can we ensure that this change will stay?
I do not know of a way to override plugins in the child theme. If one can help it will be great.
Hi,
Do you maybe have another page builder activated? like WPBakery page builder for instance. This seems like a plugin conflict and we have seen such issues before when other page builders were active on the website. Please try to deactivate your non tagDiv plugins briefly to see if the issue is caused by a plugin and if it’s gone then you need to find the culprit. A page builder is a prime suspect here but it could be other plugins or custom code in your child theme as well.
I hope this helps.
Hello,
You can find the folder of the child theme in this path => Newspaper-tf\code\Newspaper-child also, this is a guide that can help you to create a child theme https://forum.tagdiv.com/the-child-theme-support-tutorial/
Hope this helps you!
Thank you!
Hi, I bought the theme, but the theme child folder does not come, can you send it? Thank you.
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
