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Alvaro TCE
Participant
#0

Hello, I updated Newspaper to the latest version and the site broke, the header is not visible, the texts are wrong, etc.
On desktop you see the mobile version
I have realized that the error is using the child

RealBroChris
tagDiv Member

Thanks, I don’t have a computer. Unfortunately tagdiv composer doesn’t work on mobile devices.
Thanks for your help!
Chris’

Calin
tagDiv Staff

I see that the counter is correctly counting each refresh/open of the post -> https://i.imgur.com/DLpsYBp.pnghttps://i.imgur.com/Hx0xmmd.png I believe the problem is coming from amp https://i.imgur.com/4WIogjy.png normally the theme counter is not counting when the amp is enabled https://i.imgur.com/4WIogjy.png and I believe that most of the visitors are mobile users. I think that there is that difference.

roccomaglio
tagDiv Member

Thank you. The issue is persistent on every tagdiv mobile page, so I will be reaching out to the support email. Thank you for your reply.

Kelvin
tagDiv Member

Hey @Bettima the image is now visible on the mobile view. thanks a lot. I appreciate. Regards

Bettina
tagDiv Staff

Hello @kelvin!

I’ve checked in mobile and desktop view, and the images are displaying normally. 
Please provide an example so that I can investigate the problem. 

Thank you!

Kelvin
tagDiv Member

Hi @Bettina, yes there are images but when you try to view it in mobile mode, the image will not be displayed. please see the link above (List of Universities in the UK). Thanks

tenacemente
Participant
#0

Salve, sito https://tenacemente.com/

Su dispositivo mobile i post presentano sempre questi problemi.

Esempio post su dispositivo mobile: https://tenacemente.com/2022/11/11/inflazione-usa-rallenta/

Problemi su PageSpeed Insights mi dice “Elimina le risorse di blocco della visualizzazione”: https://imgur.com/a/IsuDeLb

Non c’è un modo per eliminare alcune di queste risorse e rendere il caricamento su cellulare più veloce? Grazie

Kelvin
Participant
#0

The featured image does not display on the webpage when viewed in Mobile mode. It seems to be fine when viewed in desktop mode. Here is the link List of Universities in the UK

Matija
tagDiv Member

there aren’t any suspicious plugins as I know 🙂

https://postimg.cc/ftNb3gzh

i tried disabling polylang but nothing…

I tried with the default WP mobile menu but its the same

Bettina
tagDiv Staff

Hello!

We tried to add the options in the TagDiv Composer, for the other mobile versions.
The files for the Mobile theme can be found here: wp-content/plugins/td-composer/mobile/
I suggest you to use a child theme, because the child theme is not overwritten by the update.

Thank you!

Anamaria
tagDiv Staff

Hello,

The mobile theme comes with its own templates/design for pages, posts, categories, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/3
The mobile theme requires the “265×198” and the “741×486” thumbnail sizes in order to show the featured images properly.
This can be found here: https://www.screencast.com/t/N18dR3qZrh -> https://forum.tagdiv.com/theme-thumbs/

Thank you!

shokuhinet
Participant
#0

Dear support

Please tell me how to change thumbnail size of mobile theme.

Regards

Anamaria
tagDiv Staff

Hello,

Seems you have the mobile theme and AMP are still activated on the website. Please deactivate those plugins and purge the cache a few times.
Please disable the redirect from the mobile version to amp -> https://i.imgur.com/7Z7V82x.png using that option your visitors will never see the responsive version, only the amp version.

The AMP works better only with the Mobile Theme plugin. From my point of view, if you don’t use the Mobile Theme plugin, then there is no reason or benefit to AMP. Please read all about AMP here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. Documentation here:
https://forum.tagdiv.com/the-mobile-theme/
https://forum.tagdiv.com/mobile-theme-introduction/
Please read all about AMP here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Note that you can not customize AMP so much, because it comes with its own design.
There are some settings in the Theme panel -> Mobile Theme and Dashboard -> AMP only.
You can not add a shortcode as in the TagDiv Composer. Please note that you can’t customize the AMP pages with the TagDiv Composer.
Make sure the redirect mobile visitors to amp option is disabled.

Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Matija
Participant
#0

Hi

I created this site: https://www.virovitica.hr/greenvtc/

and mobile page…and I imported the blockchain header but it isnt showing on my phone…

this is how it should be: https://postimg.cc/p9JWdZwH

I only see the logo and not the menu icon on the right…

Can you help me…

Haberton Medya
tagDiv Member

I thought i told what you did wrong H Tags must be in order not From H1 to H3 they must go in order… From H1>H2>h3>h4>h5>h6 but at mobile theme as the logo is H1 we need to define H2 before moving to H3 thats why i am asking any solutions for it… May be you can show me where to edit in code Grid Headings and Latest Articles all have H3 Titles… So want to make grid H2 so the hierarchy will be correct… And Hopefully you can add an oportunity to make peaople change the H-Tags at mobile as they wish…

roccomaglio
Participant
#0

When I add a mobile page through the tag div editor. The page is blank and when I edit it I see this Error “Errors at columns elements: 1(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”

Bettina
tagDiv Staff

Hello!

The mobile theme does not have as many customization options as other mobile versions.
Please provide more information about what we did wrong. So we can fix it. 

Thank you!

Haberton Medya
tagDiv Member

Mobile theme is something you did, and you accept you did it wrong and dont support correcting it, There is a H1 on logo but without H2 you go to H3 directly… And we have to pay to fix this mistake you did? I really dont get it…

Bettina
tagDiv Staff

Hello @sunilhzb1 !

This issue with the Mobile version on Desktop has been discussed already here: https://forum.tagdiv.com/topic/mobile-site-displaying-on-desktop-site/

We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. Edit the page with TagDiv Composer. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and design for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. For more information, please visit https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Haberton Medya
Participant
#0

Hello, we saw that Grid Htags are H3 and we want to make all Grid Titles H2 not H3 but just thoese not latest articles…

Help pls…

sunilhzb1
Participant
#0

hello dear , i am sunil i try to customize newspaper but working are peroperly. our main issues on mobile theme pluging our homepage is not working on mobile device. and setting in homepage ok . plz help me our website is https://www.mumbaiescortsguru.com/

sunilhzb1
Participant
#0

Hello dear i am sunil , i purchased newspaper theme and doing set up on my old website but our all pages and posts are working properly on mobile and desktop but only homepage not working on mobile device and working properly on desktop my homepage website url https://www.mumbaiescortsguru.com/ so what to do again. plz help me

MartinLWilliamson
Participant
#0

Hi there, I’m having a problem installing the Composer plugin when trying to install Newspaper v12.1 on my site VeloVeritas.co.uk

I get the following error: (but the file class-wp-filesystem-direct.php DOES exist….)

Any advice or help much appreciated, thanks.

Downloading installation package from https://cloud.tagdiv.com/td_plugins/td-composer/e815948e5c9ec5801de67b92a1d5a59fx/td-composer.zip…

Unpacking the package…

Warning: dir(/homepages/30/d35404754/htdocs/[mysite]/wp-content/upgrade/td-composer-Pe9ceC/td-composer/mobile/includes/smart_lists/): failed to open dir: No such file or directory in /homepages/30/d35404754/htdocs/[mysite]/wp-admin/includes/class-wp-filesystem-direct.php on line 613

Warning: dir(/homepages/30/d35404754/htdocs/[mysite]/wp-content/upgrade/td-composer-Pe9ceC/td-composer/td-multi-purpose/styles/tds_title_over_image/): failed to open dir: No such file or directory in /homepages/30/d35404754/htdocs/[mysite]/wp-admin/includes/class-wp-filesystem-direct.php on line 613
Could not copy file. td-composer/legacy/Newspaper/includes/demos/wine/td_media_7.php

Bettina
tagDiv Staff

Hello @shokuhinet!

This issue with the Mobile version on Desktop has been discussed already here: https://forum.tagdiv.com/topic/mobile-site-displaying-on-desktop-site/

Thank you!

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