Hi Calin,
I resorted to installing the plugins manually (tagDiv Composer and tagDiv Cloud Library) by downloading the new version of the theme from themeforest and then uploading the two plugins via ftp.
The problem is that the moment I try to activate them, the entire server becomes unusable due to excessive CPU load.
By the way, a week ago the same thing happened with the woocommerce plugin and I downgraded it.
The problem with this update with the Newspyper theme is that the moment the two plugins start to be updated, the whole server goes out of control and I have to restart it. The site can’t work and can’t be fixed unless I delete all the files and install the backup files.
Here are the server configuration details
Apache version 2.4.57
MariaDB version 10.11.4
Unfortunately, I’m using the free version of Virtualmin – Open Source Web Hosting Control Panel – on my personal server and I don’t have the option to create additional users and passwords for my hosting accounts.
That’s why I can’t give you access to the file folder.
I hope one of the other users will give you the access you need and the problem will be resolved soon.
Until we figure out exactly what the problem is, I’m sticking with the old version of the theme, with which everything works as it should.
Please keep us posted here in the forum thread so we know how things are going.
I wish you to quickly resolve the situation that has arisen.
Good luck!
Hi,
I don’t understand, you updated the files, is it to download the update again?
I always do manual updating, hence my question.
Thank you
Hi,
There was made a mix for the mentioned problem in this topic.
For users that wants to make the theme update and before have problems now will be ok.
Also, if you still have problems, please contact us via email and we’ll check it.
For users that already have the newspaper v12.6.4 all that needs to do is to disable the tagDiv Composer, delete it and reinstall the plugin from Newspaper > plugins.
For any additional information or help please contact us via email and we’ll do our best to assist you!
Thank you!
I have this issue that it takes too long for pages to show (2 secs +) since a few days.
Can you tell me how I can determine what is causing this (diagnostic tool)?
Pls refer to https://cloudzeeland.nl
I am running php 8.2.15 and can send you an overview of php_info on request.
Perhaps the upcoming release update might solve the issue?
Thanks.
Idem
My website is out. i loosed a lot commands.
Don’t used this update… You should to retired it quickly
We sincerely apologize for any inconvenience you may be experiencing due to the recent theme update. We understand the importance of resolving these issues promptly and effectively.
Should you consent, we would appreciate the opportunity to investigate the reported problems and address them accordingly. To facilitate this process, kindly reach out to us via email at contact@tagdiv.com, providing temporary access to your WordPress admin panel as well as cPanel or FTP credentials. Rest assured, we will promptly assess the situation and take appropriate action.
Prior to granting access via email, we kindly request that you ensure your website is fully backed up as a precautionary measure.
Thank you for your cooperation and understanding in this matter.
Thank you very much!
It was a problem with the plug-ins that were not installed correctly yesterday after the update.
Thank you so much for the timely support.
Good morning,
after the update released for of TagDiv, version 12.6.4
I can no longer display my site and I get this error screen: https://imgur.com/a/Y3eMhcq
What happened? And how can I solve it? The problem would be urgent because it is an online Magazine I work with.
Can you help me solve the problem?
Thank you very much
Same. Update broke my site completly. I had to restore the site with a backup. Please test the update next time.
Hello!
They should implement this option to be compatible. I think we will add it to the next update because the response was positive.
If you are in a hurry, then you can contact our customs team here: https://tagdiv.com/premium-customization-services/.
Thank you so much for your understanding!
Hi dear users,
If you are experience problems with the theme update and you agree to let us investigate the problem, then please contact us via email at contact@tagdiv.com and provide a temporary wp-admin and cPanel access to the website, also make sure that you have a full backup for the website. We’ll check it as soon as possible.
Hello globalonehr, I checked your website and this look’s that the theme plugins are not installed. Please go to Newspaper > plugins and install from there the theme plugins that were before the theme update (this process can also be made manually by updating the them plugin using the versions downloaded from the themeforest package of 12.6.4).
Hi Ned Donev, according to this:
tagDiv Composer
Ajax error
tagDiv Cloud Library
Ajax error
There are some extra modules that are preventing the theme plugins to be automatically installed from our cloud, so in this can the theme plugin can be only manually updated.
Also, there is possible to be something specific like php version or extra plugin that caused problems. We have the update running on more websites from a week and there are no problems – https://i.imgur.com/AYF7gM3.png if you want we can take a closer look to your situation, if you agree, please contact us via email at contact@tagdiv.com, make a full backup for the website and provide temporary wp-admin and cPanel access. We’ll check the problem asap.
Thank you for your understanding!
Same here, after I tried to update the composer, the database load went through the roof.
Bad update
Yes, you’re facing the same issue. The quickest solution is to perform a restore. It seems the fix will take a while considering it’s the weekend, and the closest update fix is scheduled for February 12th. That’s if they manage to address it promptly.
Don’t update, breaking website, CPU 100%
The article ‘How to increase page loading speed‘ includes a deprecated function.
I quote:
Add the following code at the end of the functions.php, which is located in the theme folder. The code automatically compresses each thumbnail to 50%:
add_filter( ‘jpeg_quality’, create_function(”, ‘return 50;’ ) );
The create_function() function has been deprecated in PHP 7.2.0.
You can use snippets like below instead:
add_filter( 'jpeg_quality', function() {
return 50;
});
Same here! I tried to update two websites from 12.6.3 to 12.6.4.
Had a nice evening to install the backups again, because nothing worked anymore: 504-Gateway-Timeout!
WTF
It did the same thing to mine. I’m not able to revert back to last version and my site is a powerhouse so something definitely went awry for this update.
Is the theme updated for this? It is not counting visits to my website via AMP
Note the code is updated
Same with me!
The update crashed my site!
I tried to manually update the tagDiv Composer plugin, but my server started running at very high CPU levels. Also my site wouldn’t load any pages.
Just trying to manually update the two plugins – tagDiv Composer and tagDiv Cloud Library – my site doesn’t work!
I downgraded the theme and now everything is OK!
Current version of the theme that has no problem is Version: 12.6.3
WordPress version: 6.4.3
Please test the updates before offering them for upgrade!!!
The 12.6.4 update causes CPU hosting and others – to rise up to 100%? Even hosting directly automatically boosts my shared hosting.
My website: https://animenewsplus.net/
When I tried to update the theme to Newspaper theme to 12.6.4, my site did not work.
In the admin panel I see DagDiv Composer Ajax error!
I use WordPress version: 6.4.3
Updating all tagDiv plugins…
tagDiv Composer
Ajax error
tagDiv Cloud Library
Ajax error
An error occurred and we could not finish the process.
Please manually update the plugins.
My website is at globalonehr.com
I’m using WordPress version : 6.4.3
Newspaper theme version : 12.5.1
When I update the Newspaper theme to 12.6.4, it shows there has been a critical issue on my WordPress website. This warning shows only when I update the theme.
Please help me regarding this issue. Thank you.
