Hi,
Today I bought this theme, but after installing it, I get the blank page.
At wordpress panel I can’t see the panel of the template.
I checked the PHP debug and got the following error:
PHP Fatal error: Class ‘td_global’ not found in /home/la969rumbos/public_html/noticias/wp-content/themes/Newspaper/header.php on line 15
I hope that you can help us as soon as possible.
Regards.
I have the same problem…
Blankpage and no panel
Hello,
Please disable all your plugins before installing the theme. Access your site via ftp and remove the plugins from the plugins folder of wordpress if you do not have access to the dashboard anymore.
This guide provides more insight about the white screen:
http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/
After you get WP up and running, please make sure you use one of these guides to install the theme: https://forum.tagdiv.com/install-via-ftp/
https://forum.tagdiv.com/install-via-wordpress/
I hope this helps.
Thanks.
Hi Bogdan,
It doesn’t works for me. Also I tried to do a new instalation of wordpress and when I upload the theme by FTP I got the same problem, I didn’t do the theme activation, but I got my purchase code, please I need your help.
When I said theme panel, I mean the panel of the theme, no to the wordpress panel, look at my screenshot.
I think it’s like a blockage of the domain, for not having done activation, isn’t it?
The file functions.php moves out everytime I try to upload it. I have my purchase code, so take out the domain banned please, give to me an email to send you my purchase code.
I uploaded to another domain and the theme works fine… but I need it at larumbos.com
My themeforest alias is mikezch too.
Regards
Hello,
Please contact your hosting provider and ask to unblock functions.php. It seems the anti-virus or firewall on your host is blocking the file. there is nothing we can do about that. Only your provider can unblock the file
What hosting are you using so we can narrow this down to a provider as we do have multiple reports of this.
Thank you!
Bogdan,
My provider said this:
“Hi José,
I have cross checked the issue and I could see that some files are removed from the server after they are found to be virus files by our malware scanner.
These are the files reported as malware by malware scanner.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
———– SCAN SUMMARY ———–
Scanned directories: 163
Scanned files: 1388
Ignored items: 1
Suspicious matches: 5
Viruses found: 5
Fingerprint matches: 0
Data scanned: 17.47 MB
Scan time/item: 0.026 sec
Scan time: 40.205 sec
Newspaper/functions.php’
# ClamAV detected virus = [winnow.spam.ts.miscspam.1031628.UNOFFICIAL]
Newspaper/includes/demos/wedding/pages/homepage.txt’
# ClamAV detected virus = [winnow.spam.ts.miscspam.1031628.UNOFFICIAL]
Newspaper/includes/wp_booster/wp-admin/panel/td_view_welcome.php’
# ClamAV detected virus = [winnow.spam.ts.miscspam.1031628.UNOFFICIAL]
/Newspaper/js/tagdiv_theme.js’
# ClamAV detected virus = [winnow.spam.ts.miscspam.1031628.UNOFFICIAL]
Newspaper/mobile/js/tagdiv_theme.js’
# ClamAV detected virus = [winnow.spam.ts.miscspam.1031628.UNOFFICIAL]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Can you please contact your developer and make sure that these files are not infected? Make sure that this theme is from a trusted source. ”
Could you give an answer to him, I know everything is ok with your theme, but they need the designers explanation to these files.
Regards
Hi,
It seems to be a pattern here about the ClamAV antivirus. It seems to be the only anti-virus until now that detects a threat in our theme. Here is another topic that states the same thing:
https://forum.tagdiv.com/topic/white-screen-after-server-migration/
We can assure you that our theme is virus free and all envato themes are virus free as envato himself scans all uploads before providing them or the general public. So there are 2 grantees here. One from us at tagDiv and another from Envato.
I hope this helps
Thanks.
